According to a recent McKinsey report, call centres have seen a 15 percent increase in call volumes since the pandemic began. Ravi Saraogi, Co-Founder & President, Asia Pacific, Uniphore shares the steps companies can take when restructuring their call centres and how COVID-19 have somehow forced call centres to restructure.

<p>According to a recent McKinsey report, call centres have seen a 15 percent increase in call volumes since the pandemic began. <strong>Ravi Saraogi, Co-Founder &amp; President, Asia Pacific, Uniphore&nbsp;</strong>shares the steps companies can take when restructuring their call centres and how COVID-19 have somehow forced call centres to restructure.</p>

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