How are social media companies listening to improve their products? How can we switch listening "modes" to take go beyond being superficial listeners? Michelle Martin and Ximena Vengoechea, Author of Listen Like You Mean It: Reclaiming the Lost Art of True Connection discuss practical ways we can all connect better

<p>How are social media companies listening to improve their products? How can we switch listening "modes" to take go beyond being superficial listeners? Michelle Martin and Ximena Vengoechea, Author of Listen Like You Mean It: Reclaiming the Lost Art of True Connection discuss practical ways we can all connect better</p>