What happens when you enlist the services of a travel agency, receive a travel package quote from them,
make payments for the trip, over many months, but at the last minute you’re told that the trip won’t be
happening as the agency is going under liquidation?
Well, that’s what well-known actress Lerato Mvelase alleges happened to her recently, when she was told by
Blacktrotters Afrika that an international trip she had booked as a surprise for her mom vanished into thin air.
This evening we’ll look at her story and those of others who’ve engaged with the company and we also want
to get your experiences with travel agencies, where trips either didn’t happen, things were not booked
appropriately and how you dealt with the situation.