Bron and Carollyne unpack how complaints about psychologists are managed by AHPRA and the Psychology Board of Australia. We chat about how notifications are initiated, common complaints, the aims of the complaints process, and how to minimise the risk of receiving a complaint. We round off with some practical tips and emphasise the importance of social and professional support if you have received a notification. We know that this topic is really scary for a lot of psychologists 😨, and hope you feel more at-ease and confident by the end of the episode! 😊

Guest: Dr Carollyne Youssef, Principal Forensic Psychologist at PsychOrium

LINKS
Checklist to help practitioners manage feedback and complaints in their practice
Support services for practitioners who have received a notification

THE END BITS

Mental Work is your companion to early-career psychology, hosted by Dr Bronwyn Milkins.

Love the podcast? Please rate & review on Apple and Spotify.

Support the show by buying me a virtual coffee ☕

Sponsor the show for $2 a month on Patreon

Facebook / Instagram / YouTube (with captions & transcript) / Website / Apply to be a guest / Email Bron

CREDITS

Producer: Michael English

Music: Home

Disclaimer: The Mental Work podcast adheres to the APS Code of Ethics, the National Law, and relevant legislation. It provides informational, and entertainment content. Content should not be considered a replacement for professional consultation or therapy. The Mental Work podcast is not a psychological service and being a listener or participant does not establish a therapeutic relationship.

Opinions expressed are personal and subject to change, and do not represent those of any affiliated organisation. Efforts are made to ensure accuracy, but opinions may not always align with fact. Listeners are encouraged to thoughtfully assess the information presented and report any inaccuracies or concerns via email. Further information can be found here.

Bron and Carollyne unpack how complaints about psychologists are managed by AHPRA and the Psychology Board of Australia. We chat about how notifications are initiated, common complaints, the aims of the complaints process, and how to minimise the risk of receiving a complaint. We round off with some practical tips and emphasise the importance of social and professional support if you have received a notification. We know that this topic is really scary for a lot of psychologists 😨, and hope you feel more at-ease and confident by the end of the episode! 😊
Guest: <a href="https://www.linkedin.com/in/carollyne-youssef/">Dr Carollyne Youssef</a>, Principal Forensic Psychologist at <a href="https://www.psychorium.com">PsychOrium</a>
LINKS
<ul>
<li><a href="https://www.ahpra.gov.au/Resources/Checklist-for-practitioners-handling-feedback-and-complaints.aspx">Checklist</a> to help practitioners manage feedback and complaints in their practice</li>
<li><a href="https://www.ahpra.gov.au/Notifications/Support-services.aspx">Support services</a> for practitioners who have received a notification</li>
</ul>
THE END BITS
Mental Work is your companion to early-career psychology, hosted by <a href="https://www.mentalworkpodcast.com/about/">Dr Bronwyn Milkins</a>.
Love the podcast? Please rate &amp; review on <a href="https://podcasts.apple.com/au/podcast/mental-work/id1596910103">Apple</a> and <a href="https://open.spotify.com/show/5ifKADwT3mw6yYDZb9rHji">Spotify</a>.
Support the show by <a href="https://www.buymeacoffee.com/mentalwork">buying me a virtual coffee</a> ☕
Sponsor the show for $2 a month on <a href="https://www.patreon.com/mentalworkpodcast">Patreon</a>
<a href="https://www.facebook.com/mentalworkpod">Facebook</a> / <a href="https://www.instagram.com/_mentalworkpodcast/">Instagram</a> / <a href="https://www.youtube.com/@MentalWorkPodcast">YouTube (with captions &amp; transcript)</a> / <a href="https://www.mentalworkpodcast.com/">Website</a> / <a href="https://www.podpage.com/mentalwork/p/guest/">Apply to be a guest</a> / <a href="mailto:mentalworkpodcast@gmail.com">Email Bron</a>
CREDITS
Producer: Michael English
Music: <a href="https://home96.bandcamp.com/">Home</a>
Disclaimer: The Mental Work podcast adheres to the APS Code of Ethics, the National Law, and relevant legislation. It provides informational, and entertainment content. Content should not be considered a replacement for professional consultation or therapy. The Mental Work podcast is not a psychological service and being a listener or participant does not establish a therapeutic relationship.
Opinions expressed are personal and subject to change, and do not represent those of any affiliated organisation. Efforts are made to ensure accuracy, but opinions may not always align with fact. Listeners are encouraged to thoughtfully assess the information presented and report any inaccuracies or concerns via <a href="mailto:mentalworkpodcast@gmail.com">email</a>. Further information can be found <a href="https://www.mentalworkpodcast.com/p/disclaimer/">here</a>.

Mental Work is the Australian podcast unpacking the challenges faced by early-career psychologists, so they don't have to go it alone. Hosted by Dr Bronwyn Milkins.

Mental Work is the Australian podcast unpacking the challenges faced by early-career psychologists, so they don't have to go it alone. Hosted by Dr Bronwyn Milkins.

A closer look at the everyday challenges faced by early-career mental health workers, so they don’t have to go it alone.

Mental Work

AHPRA Notifications (with Dr Carollyne Youssef)

Want to get your client off to a good start in therapy but feeling lost? Bron and Marie talk about how to nail these crucial sessions. We cover 👉🏽 Setting expectations 👉🏿 Creating safety and hope 👉 Talking to clients about their goals, strengths, and learning styles 👉🏻 The importance of clear admin processes.

Guest: Marie Vakakis, Accredited Mental Health Social Worker (MHSW), and Family & Couples Therapist at The Therapy Hub

LINKS
Marie has training on this topic!!! Click here if you're keen to further your learning.
This Complex Life - Marie's podcast where she delves into the messiness of wellbeing and relationships.

THE END BITS

Mental Work is the Australian podcast for mental health workers about working in mental health. Hosted by Bronwyn Milkins.

Support the show by buying me a virtual coffee ☕🥰

Have a question, episode idea or just want to say hi? DM Bron on Instagram or email mentalworkpodcast@gmail.com

Apply to be a guest / YouTube (with captions & transcript) / Website

CREDITS

Producer: Michael English

Music: Home

Disclaimer: Mental Work provides information and entertainment content. Mental Work is not a psychological service and being a listener or participant does not establish a therapeutic relationship. Content should not be considered a replacement for professional consultation or therapy. All views expressed are personal, subject to change, and do not represent those of any affiliated service or organisation. Efforts are made to ensure accuracy, but opinions may not always align with fact. Listeners are encouraged to thoughtfully assess the information presented and report any inaccuracies or concerns via email. Further information can be found here.

Commitment: Mental Work believes in an inclusive and diverse mental health workforce. We honor the strength, resilience, and invaluable contributions of mental health workers with lived experiences of mental illness, disability, neurodivergence, LGBTIQA+ identities, and people of diverse cultures. We recognise our First Nations colleagues as Traditional Custodians of the land and pay respect to Elders past, present, and emerging. Mental Work is recorded on Whadjuk Noongar land in Boorloo.

Want to get your client off to a good start in therapy but feeling lost? Bron and Marie talk about how to nail these crucial sessions. We cover 👉🏽 Setting expectations 👉🏿 Creating safety and hope 👉 Talking to clients about their goals, strengths, and learning styles 👉🏻 The importance of clear admin processes.
Guest: Marie Vakakis, Accredited Mental Health Social Worker (MHSW), and Family &amp; Couples Therapist at <a href="https://thetherapyhub.com.au/">The Therapy Hub</a> 
LINKS
<ul>
<li><a href="https://marievakakis.com.au/courses/enhancing-clinical-outcomes-in-the-first-three-sessions/">Marie has training on this topic!!!</a> Click <a href="https://marievakakis.com.au/courses/enhancing-clinical-outcomes-in-the-first-three-sessions/">here</a> if you're keen to further your learning.</li>
<li><a href="https://open.spotify.com/show/19N3wtZlpJTiBjJit2zqap">This Complex Life</a> - Marie's podcast where she delves into the messiness of wellbeing and relationships.</li>
</ul>
THE END BITS
Mental Work is the Australian podcast for mental health workers about working in mental health. Hosted by <a href="https://www.mentalworkpodcast.com/about/">Bronwyn Milkins</a>.
Support the show by <a href="https://www.buymeacoffee.com/mentalwork">buying me a virtual coffee</a> ☕🥰
Have a question, episode idea or just want to say hi? <a href="https://www.instagram.com/_mentalworkpodcast/">DM Bron on Instagram</a> or <a href="mailto:mentalworkpodcast@gmail.com">email mentalworkpodcast@gmail.com</a>
<a href="https://www.podpage.com/mentalwork/p/guest/">Apply to be a guest</a> / <a href="https://www.youtube.com/@MentalWorkPodcast">YouTube (with captions &amp; transcript)</a> / <a href="https://www.mentalworkpodcast.com/">Website</a>
CREDITS
Producer: Michael English
Music: <a href="https://home96.bandcamp.com/">Home</a>
Disclaimer: Mental Work provides information and entertainment content. Mental Work is not a psychological service and being a listener or participant does not establish a therapeutic relationship. Content should not be considered a replacement for professional consultation or therapy. All views expressed are personal, subject to change, and do not represent those of any affiliated service or organisation. Efforts are made to ensure accuracy, but opinions may not always align with fact. Listeners are encouraged to thoughtfully assess the information presented and report any inaccuracies or concerns via <a href="mailto:mentalworkpodcast@gmail.com">email</a>. Further information can be found <a href="https://www.mentalworkpodcast.com/p/disclaimer/">here</a>.
Commitment: Mental Work believes in an inclusive and diverse mental health workforce. We honor the strength, resilience, and invaluable contributions of mental health workers with lived experiences of mental illness, disability, neurodivergence, LGBTIQA+ identities, and people of diverse cultures. We recognise our First Nations colleagues as Traditional Custodians of the land and pay respect to Elders past, present, and emerging. Mental Work is recorded on Whadjuk Noongar land in Boorloo.

Tips for nailing the first three therapy sessions (with Marie Vakakis)

Bron and Dr Catherine Hynes (Clinical Psychologist and EMDR Consultant) cover the essentials of complex trauma. They chat about 👉🏽 Understanding and formulating complex trauma 👉🏻 The differences between PTSD and complex PTSD 👉 Strategies for creating a safe therapeutic space for clients 👉🏿 Managing vicarious trauma as a therapist 👉🏾 Catherine's preferred therapeutic methods for complex trauma. Dr Catherine was extremely generous with her expertise, so this episode truly is jam-packed with valuable information that every mental health worker should know!

LINKS
Catherine's online training on identifying and treating dissociation in clients with complex trauma is here
Catherine's other training offerings including Safety Planning for Practitioners, Advanced Topics in EMDR Therapy, and Structural Dissociation Made Clear
Even MORE offerings from Catherine (and lots of generous freebies!) here

THE END BITS

Mental Work is your companion to early-career psychology, hosted by Dr Bronwyn Milkins.

Support the show by buying me a virtual coffee ☕

Facebook / Instagram / YouTube (with captions & transcript) / Website

CREDITS

Producer: Michael English

Music: Home

Disclaimer: The Mental Work podcast adheres to the APS Code of Ethics, the National Law, and relevant legislation. It provides informational and entertainment content. Content should not be considered a replacement for professional consultation or therapy. The Mental Work podcast is not a psychological service and being a listener or participant does not establish a therapeutic relationship. All views expressed are personal, subject to change, and do not represent those of any affiliated service or organisation. Efforts are made to ensure accuracy, but opinions may not always align with fact. Listeners are encouraged to thoughtfully assess the information presented and report any inaccuracies or concerns via email. Further information can be found here.

Bron and <a href="https://catherinehynes.net/">Dr Catherine Hynes</a> (Clinical Psychologist and EMDR Consultant) cover the essentials of complex trauma. They chat about 👉🏽 Understanding and formulating complex trauma 👉🏻 The differences between PTSD and complex PTSD 👉 Strategies for creating a safe therapeutic space for clients 👉🏿 Managing vicarious trauma as a therapist 👉🏾 Catherine's preferred therapeutic methods for complex trauma. Dr Catherine was extremely generous with her expertise, so this episode truly is jam-packed with valuable information that every mental health worker should know!
LINKS
<ul>
<li>Catherine's online training on identifying and treating dissociation in clients with complex trauma is <a href="https://pracademics.thinkific.com/courses/complexity-to-clarity">here</a></li>
<li>Catherine's other training offerings including <a href="https://pracademics.thinkific.com/courses/Safety-planning">Safety Planning for Practitioners</a>, <a href="https://catherinehynes.net/training/advanced-topics-in-emdr-therapy/">Advanced Topics in EMDR Therapy</a>, and <a href="https://pracademics.thinkific.com/courses/Structural-Dissociation-Made-Clear">Structural Dissociation Made Clear</a></li>
<li>Even MORE offerings from Catherine (and lots of generous freebies!) <a href="https://catherinehynes.net/resources/">here</a></li>
</ul>
THE END BITS
Mental Work is your companion to early-career psychology, hosted by <a href="https://www.mentalworkpodcast.com/about/">Dr Bronwyn Milkins</a>.
Support the show by <a href="https://www.buymeacoffee.com/mentalwork">buying me a virtual coffee</a> ☕
<a href="https://www.facebook.com/mentalworkpod">Facebook</a> / <a href="https://www.instagram.com/_mentalworkpodcast/">Instagram</a> / <a href="https://www.youtube.com/@MentalWorkPodcast">YouTube (with captions &amp; transcript)</a> / <a href="https://www.mentalworkpodcast.com/">Website</a>
CREDITS
Producer: Michael English
Music: <a href="https://home96.bandcamp.com/">Home</a>
Disclaimer: The Mental Work podcast adheres to the APS Code of Ethics, the National Law, and relevant legislation. It provides informational and entertainment content. Content should not be considered a replacement for professional consultation or therapy. The Mental Work podcast is not a psychological service and being a listener or participant does not establish a therapeutic relationship. All views expressed are personal, subject to change, and do not represent those of any affiliated service or organisation. Efforts are made to ensure accuracy, but opinions may not always align with fact. Listeners are encouraged to thoughtfully assess the information presented and report any inaccuracies or concerns via <a href="mailto:mentalworkpodcast@gmail.com">email</a>. Further information can be found <a href="https://www.mentalworkpodcast.com/p/disclaimer/">here</a>.

Creating safe therapeutic spaces for clients with complex trauma (with Dr Catherine Hynes)

Mental Work is on a short break and will be back soon! 🌈🌴 In the meantime, please enjoy this verrrry popular previous episode which has been polished up to improve the sound and editing!

The original episode was released 31/8/2023.

== SHOW NOTES ==

Bron and Emma unpack how to adapt therapy to neurodivergent clients, using Schema Therapy as the example. They chat about: 
👉🏽 The new Schema Therapy model that Emma and her colleagues have developed for working with neurodiverse clients 
👉🏻 How non-affirming therapists can be ableist and unhelpful to clients 
👉 Signs that you are attuned to your neurodiverse client 
👉🏿 The social model of disability.

Guest: Dr Emma DeCicco (Psychologist and Director of The Dash Hub)

LINKS
To find out more about the neuroaffirming schema therapy model, listeners can email the authors, join the Facebook group and sign up to the STAND Attuned mailing list.
What is schema therapy?
Where can I get trained in schema therapy?

CREDITS

Producer: Michael English
Music: Home

Mental Work is on a short break and will be back soon! 🌈🌴 In the meantime, please enjoy this verrrry popular previous episode which has been polished up to improve the sound and editing!
The original episode was released 31/8/2023.
== SHOW NOTES ==
Bron and Emma unpack how to adapt therapy to neurodivergent clients, using Schema Therapy as the example. They chat about: 👉🏽 The new Schema Therapy model that Emma and her colleagues have developed for working with neurodiverse clients 👉🏻 How non-affirming therapists can be ableist and unhelpful to clients 👉 Signs that you are attuned to your neurodiverse client 👉🏿 The social model of disability.
Guest: Dr Emma DeCicco (Psychologist and Director of <a href="https://www.thedashhub.com.au/">The Dash Hub</a>)
LINKS
<ul>
<li>To find out more about the neuroaffirming schema therapy model, listeners can <a href="mailto:STANDattuned@gmail.com">email</a> the authors, join the <a href="https://www.facebook.com/groups/688894892630677">Facebook group</a> and sign up to the STAND Attuned <a href="https://mailchi.mp/c6193613a666/neurodiversity-affirming-schema-therapy-stand-attuned?fbclid=IwAR0qMg3KqurixtKcvFbJ-69DlTINFPHAS_Z2gC6uETH6k4EygkBFNRFzPC4">mailing list</a>.</li>
<li><a href="https://www.schemainstitute.co.uk/understanding-schema-therapy/">What is schema therapy?</a></li>
<li><a href="https://www.schematherapytraining.com/">Where can I get trained in schema therapy?</a></li>
</ul>
CREDITS
Producer: Michael English Music: <a href="https://home96.bandcamp.com/">Home</a>

AHPRA Notifications (with Dr Carollyne Youssef)

Mental Work

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