Bron and Carollyne unpack how complaints about psychologists are managed by AHPRA and the Psychology Board of Australia. We chat about how notifications are initiated, common complaints, the aims of the complaints process, and how to minimise the risk of receiving a complaint. We round off with some practical tips and emphasise the importance of social and professional support if you have received a notification. We know that this topic is really scary for a lot of psychologists 😨, and hope you feel more at-ease and confident by the end of the episode! 😊

Guest: Dr Carollyne Youssef, Principal Forensic Psychologist at PsychOrium

LINKS

• Checklist to help practitioners manage feedback and complaints in their practice
• Support services for practitioners who have received a notification

THE END BITS

Mental Work is your companion to early-career psychology, hosted by Dr Bronwyn Milkins.

Love the podcast? Please rate & review on Apple and Spotify.

Support the show by buying me a virtual coffee ☕

Sponsor the show for $2 a month on Patreon

Facebook / Instagram / YouTube (with captions & transcript) / Website / Apply to be a guest / Email Bron

CREDITS

Producer: Michael English

Music: Home

Disclaimer: The Mental Work podcast adheres to the APS Code of Ethics, the National Law, and relevant legislation. It provides informational, and entertainment content. Content should not be considered a replacement for professional consultation or therapy. The Mental Work podcast is not a psychological service and being a listener or participant does not establish a therapeutic relationship.

Opinions expressed are personal and subject to change, and do not represent those of any affiliated organisation. Efforts are made to ensure accuracy, but opinions may not always align with fact. Listeners are encouraged to thoughtfully assess the information presented and report any inaccuracies or concerns via email. Further information can be found here.