Bron and Carollyne unpack how complaints about psychologists are managed by AHPRA and the Psychology Board of Australia. We chat about how notifications are initiated, common complaints, the aims of the complaints process, and how to minimise the risk of receiving a complaint. We round off with some practical tips and emphasise the importance of social and professional support if you have received a notification. We know that this topic is really scary for a lot of psychologists 😨, and hope you feel more at-ease and confident by the end of the episode! 😊

Guest: Dr Carollyne Youssef, Principal Forensic Psychologist at PsychOrium

LINKS
Checklist to help practitioners manage feedback and complaints in their practice
Support services for practitioners who have received a notification

THE END BITS

Mental Work is your companion to early-career psychology, hosted by Dr Bronwyn Milkins.

Love the podcast? Please rate & review on Apple and Spotify.

Support the show by buying me a virtual coffee ☕

Sponsor the show for $2 a month on Patreon

Facebook / Instagram / YouTube (with captions & transcript) / Website / Apply to be a guest / Email Bron

CREDITS

Producer: Michael English

Music: Home

Disclaimer: The Mental Work podcast adheres to the APS Code of Ethics, the National Law, and relevant legislation. It provides informational, and entertainment content. Content should not be considered a replacement for professional consultation or therapy. The Mental Work podcast is not a psychological service and being a listener or participant does not establish a therapeutic relationship.

Opinions expressed are personal and subject to change, and do not represent those of any affiliated organisation. Efforts are made to ensure accuracy, but opinions may not always align with fact. Listeners are encouraged to thoughtfully assess the information presented and report any inaccuracies or concerns via email. Further information can be found here.

Bron and Carollyne unpack how complaints about psychologists are managed by AHPRA and the Psychology Board of Australia. We chat about how notifications are initiated, common complaints, the aims of the complaints process, and how to minimise the risk of receiving a complaint. We round off with some practical tips and emphasise the importance of social and professional support if you have received a notification. We know that this topic is really scary for a lot of psychologists 😨, and hope you feel more at-ease and confident by the end of the episode! 😊
Guest: <a href="https://www.linkedin.com/in/carollyne-youssef/">Dr Carollyne Youssef</a>, Principal Forensic Psychologist at <a href="https://www.psychorium.com">PsychOrium</a>
LINKS
<ul>
<li><a href="https://www.ahpra.gov.au/Resources/Checklist-for-practitioners-handling-feedback-and-complaints.aspx">Checklist</a> to help practitioners manage feedback and complaints in their practice</li>
<li><a href="https://www.ahpra.gov.au/Notifications/Support-services.aspx">Support services</a> for practitioners who have received a notification</li>
</ul>
THE END BITS
Mental Work is your companion to early-career psychology, hosted by <a href="https://www.mentalworkpodcast.com/about/">Dr Bronwyn Milkins</a>.
Love the podcast? Please rate &amp; review on <a href="https://podcasts.apple.com/au/podcast/mental-work/id1596910103">Apple</a> and <a href="https://open.spotify.com/show/5ifKADwT3mw6yYDZb9rHji">Spotify</a>.
Support the show by <a href="https://www.buymeacoffee.com/mentalwork">buying me a virtual coffee</a> ☕
Sponsor the show for $2 a month on <a href="https://www.patreon.com/mentalworkpodcast">Patreon</a>
<a href="https://www.facebook.com/mentalworkpod">Facebook</a> / <a href="https://www.instagram.com/_mentalworkpodcast/">Instagram</a> / <a href="https://www.youtube.com/@MentalWorkPodcast">YouTube (with captions &amp; transcript)</a> / <a href="https://www.mentalworkpodcast.com/">Website</a> / <a href="https://www.podpage.com/mentalwork/p/guest/">Apply to be a guest</a> / <a href="mailto:mentalworkpodcast@gmail.com">Email Bron</a>
CREDITS
Producer: Michael English
Music: <a href="https://home96.bandcamp.com/">Home</a>
Disclaimer: The Mental Work podcast adheres to the APS Code of Ethics, the National Law, and relevant legislation. It provides informational, and entertainment content. Content should not be considered a replacement for professional consultation or therapy. The Mental Work podcast is not a psychological service and being a listener or participant does not establish a therapeutic relationship.
Opinions expressed are personal and subject to change, and do not represent those of any affiliated organisation. Efforts are made to ensure accuracy, but opinions may not always align with fact. Listeners are encouraged to thoughtfully assess the information presented and report any inaccuracies or concerns via <a href="mailto:mentalworkpodcast@gmail.com">email</a>. Further information can be found <a href="https://www.mentalworkpodcast.com/p/disclaimer/">here</a>.

Mental Work is the Australian podcast unpacking the challenges faced by early-career psychologists, so they don't have to go it alone. Hosted by Dr Bronwyn Milkins.

Mental Work is the Australian podcast unpacking the challenges faced by early-career psychologists, so they don't have to go it alone. Hosted by Dr Bronwyn Milkins.

A closer look at the everyday challenges faced by early-career mental health workers, so they don’t have to go it alone.

Mental Work

AHPRA Notifications (with Dr Carollyne Youssef)

Therapists use all the strategies they recommend to their clients, right? If you laughed, me too. One of the strategies I rarely practise is mindfulness, and Matthew was kind enough to come on the pod to chat about what mindfulness is and how a regular practise can help us as therapists. Matthew shares his journey from skeptic to mindfulness-embracer, and offers practical advice for therapists interested in giving mindfulness a go. Listen in for a great episode!

GUEST: Matthew Jackson, Psychologist and Intensively-Trained DBT Therapist

LINKS
Loved Matthew? You might like other episodes he's featured on! Try 'What jobs can I get in psychology?', 'Rethinking Borderline Personality Disorder', and 'How to really process what clients share'

THE END BITS

Mental Work is the Australian podcast for mental health workers about working in mental health. Hosted by Bronwyn Milkins.

Support the show by buying me a virtual coffee ☕🍵

Have a question, episode idea or just want to say hi? DM Bron on Instagram or email mentalworkpodcast@gmail.com

Apply to be a guest / YouTube (with captions & transcript) / Website

CREDITS

Producer: Michael English

Music: Home

Disclaimer: Mental Work provides information and entertainment content. Mental Work is not a psychological service and being a listener or participant does not establish a therapeutic relationship. Content should not be considered a replacement for professional consultation or therapy. All views expressed are personal, subject to change, and do not represent those of any affiliated service or organisation. Efforts are made to ensure accuracy, but opinions may not always align with fact. Listeners are encouraged to thoughtfully assess the information presented and report any inaccuracies or concerns via email. Further information can be found here.

Commitment: Mental Work believes in an inclusive and diverse mental health workforce. We honor the strength, resilience, and invaluable contributions of mental health workers with lived experiences of mental illness, disability, neurodivergence, LGBTIQA+ identities, and diverse culture. We recognise our First Nations colleagues as Traditional Custodians of the land and pay respect to Elders past, present, and emerging. Mental Work is recorded on Whadjuk Noongar land in Boorloo.

Therapists use all the strategies they recommend to their clients, right? If you laughed, me too. One of the strategies I rarely practise is mindfulness, and Matthew was kind enough to come on the pod to chat about what mindfulness is and how a regular practise can help us as therapists. Matthew shares his journey from skeptic to mindfulness-embracer, and offers practical advice for therapists interested in giving mindfulness a go. Listen in for a great episode!
GUEST: <a href="https://www.mentalworkpodcast.com/guests/matthew-jackson/">Matthew Jackson</a>, Psychologist and Intensively-Trained DBT Therapist
LINKS
<ul>
<li>Loved Matthew? You might like other episodes he's featured on! Try <a href="https://www.mentalworkpodcast.com/career-progression-in-psychology-what-jobs-can-i-get-with-matthew-jackson/">'What jobs can I get in psychology?'</a>, <a href="https://www.mentalworkpodcast.com/rethinking-bpd-and-dbt/">'Rethinking Borderline Personality Disorder'</a>, and <a href="https://www.mentalworkpodcast.com/processing-sessions/">'How to really process what clients share'</a></li>
</ul>
THE END BITS
Mental Work is the Australian podcast for mental health workers about working in mental health. Hosted by <a href="https://www.mentalworkpodcast.com/about/">Bronwyn Milkins</a>.
Support the show by <a href="https://www.buymeacoffee.com/mentalwork">buying me a virtual coffee</a> ☕🍵
Have a question, episode idea or just want to say hi? <a href="https://www.instagram.com/_mentalworkpodcast/">DM Bron on Instagram</a> or <a href="mailto:mentalworkpodcast@gmail.com">email mentalworkpodcast@gmail.com</a>
<a href="https://www.podpage.com/mentalwork/p/guest/">Apply to be a guest</a> / <a href="https://www.youtube.com/@MentalWorkPodcast">YouTube (with captions &amp; transcript)</a> / <a href="https://www.mentalworkpodcast.com/">Website</a>
CREDITS
Producer: Michael English
Music: <a href="https://home96.bandcamp.com/">Home</a>
Disclaimer: Mental Work provides information and entertainment content. Mental Work is not a psychological service and being a listener or participant does not establish a therapeutic relationship. Content should not be considered a replacement for professional consultation or therapy. All views expressed are personal, subject to change, and do not represent those of any affiliated service or organisation. Efforts are made to ensure accuracy, but opinions may not always align with fact. Listeners are encouraged to thoughtfully assess the information presented and report any inaccuracies or concerns via <a href="mailto:mentalworkpodcast@gmail.com">email</a>. Further information can be found <a href="https://www.mentalworkpodcast.com/p/disclaimer/">here</a>.
Commitment: Mental Work believes in an inclusive and diverse mental health workforce. We honor the strength, resilience, and invaluable contributions of mental health workers with lived experiences of mental illness, disability, neurodivergence, LGBTIQA+ identities, and diverse culture. We recognise our First Nations colleagues as Traditional Custodians of the land and pay respect to Elders past, present, and emerging. Mental Work is recorded on Whadjuk Noongar land in Boorloo.

Therapists can benefit from mindfulness too (with Matthew Jackson)

It's a listener story!! 😍 Bron is joined by Kaedee who generously shares their journey to registration while managing complex chronic health conditions and working with a visible aid. Kaedee shares personal experiences of living with Ehlers Danlos Syndrome, gastric dysmotility, and other health issues, discussing the impact on their career and identity. We talk about self-disclosure and the need for accommodations for mental health clinicians with diverse needs. Such an insightful convo, thanks so much Kaedee! ✨🌈

Guest: Kaedee Abel (she/they), Psychologist at Curious Steps Psychology

THE END BITS

Mental Work is the Australian podcast for mental health workers about working in mental health. Hosted by Bronwyn Milkins.

Support the show by buying me a virtual coffee ☕🍵

Have a question, episode idea or just want to say hi? DM Bron on Instagram or email mentalworkpodcast@gmail.com

Apply to be a guest / YouTube (with captions & transcript) / Website

CREDITS

Producer: Michael English

Music: Home

Disclaimer: Mental Work provides information and entertainment content. Mental Work is not a psychological service and being a listener or participant does not establish a therapeutic relationship. Content should not be considered a replacement for professional consultation or therapy. All views expressed are personal, subject to change, and do not represent those of any affiliated service or organisation. Efforts are made to ensure accuracy, but opinions may not always align with fact. Listeners are encouraged to thoughtfully assess the information presented and report any inaccuracies or concerns via email. Further information can be found here.

Commitment: Mental Work believes in an inclusive and diverse mental health workforce. We honor the strength, resilience, and invaluable contributions of mental health workers with lived experiences of mental illness, disability, neurodivergence, LGBTIQA+ identities, and people of diverse cultures. We recognise our First Nations colleagues as Traditional Custodians of the land and pay respect to Elders past, present, and emerging. Mental Work is recorded on Whadjuk Noongar land in Boorloo.

It's a listener story!! 😍 Bron is joined by Kaedee who generously shares their journey to registration while managing complex chronic health conditions and working with a visible aid. Kaedee shares personal experiences of living with Ehlers Danlos Syndrome, gastric dysmotility, and other health issues, discussing the impact on their career and identity. We talk about self-disclosure and the need for accommodations for mental health clinicians with diverse needs. Such an insightful convo, thanks so much Kaedee! ✨🌈
Guest: Kaedee Abel (she/they), <a href="https://www.curiousstepspsychology.com.au/">Psychologist at Curious Steps Psychology</a>
THE END BITS
Mental Work is the Australian podcast for mental health workers about working in mental health. Hosted by <a href="https://www.mentalworkpodcast.com/about/">Bronwyn Milkins</a>.
Support the show by <a href="https://www.buymeacoffee.com/mentalwork">buying me a virtual coffee</a> ☕🍵
Have a question, episode idea or just want to say hi? <a href="https://www.instagram.com/_mentalworkpodcast/">DM Bron on Instagram</a> or <a href="mailto:mentalworkpodcast@gmail.com">email mentalworkpodcast@gmail.com</a>
<a href="https://www.podpage.com/mentalwork/p/guest/">Apply to be a guest</a> / <a href="https://www.youtube.com/@MentalWorkPodcast">YouTube (with captions &amp; transcript)</a> / <a href="https://www.mentalworkpodcast.com/">Website</a>
CREDITS
Producer: Michael English
Music: <a href="https://home96.bandcamp.com/">Home</a>
Disclaimer: Mental Work provides information and entertainment content. Mental Work is not a psychological service and being a listener or participant does not establish a therapeutic relationship. Content should not be considered a replacement for professional consultation or therapy. All views expressed are personal, subject to change, and do not represent those of any affiliated service or organisation. Efforts are made to ensure accuracy, but opinions may not always align with fact. Listeners are encouraged to thoughtfully assess the information presented and report any inaccuracies or concerns via <a href="mailto:mentalworkpodcast@gmail.com">email</a>. Further information can be found <a href="https://www.mentalworkpodcast.com/p/disclaimer/">here</a>.
Commitment: Mental Work believes in an inclusive and diverse mental health workforce. We honor the strength, resilience, and invaluable contributions of mental health workers with lived experiences of mental illness, disability, neurodivergence, LGBTIQA+ identities, and people of diverse cultures. We recognise our First Nations colleagues as Traditional Custodians of the land and pay respect to Elders past, present, and emerging. Mental Work is recorded on Whadjuk Noongar land in Boorloo.

Studying while ill and working with a visible health condition (with Kaedee Abel)

It's a listener story, wahooo! 🤩⭐ Bron is joined by Fabian, a newly registered psychologist (congrats Fabian!) who talks about his journey towards registration and the valuable lessons learned along the way. Fabian shares what it was like to study psychology internationally, their work in gender-affirming therapy 🏳️‍⚧️, overcoming imposter syndrome, balancing academic and work life, and his future aspirations in the field. SUCH a great convo, be sure to tune in!

Guest: Fabian Friedrich (he/they), Psychologist

LINKS
Email Fabian!
Online training on working with trans and gender diverse people
Trans Hub - for all info on gender diversity

THE END BITS

Mental Work is the Australian podcast for mental health workers about working in mental health. Hosted by Bronwyn Milkins.

Support the show by buying me a virtual coffee ☕🍵

Have a question, episode idea or just want to say hi? DM Bron on Instagram or email mentalworkpodcast@gmail.com

Apply to be a guest / YouTube (with captions & transcript) / Website

CREDITS

Producer: Michael English

Music: Home

Disclaimer: Mental Work provides information and entertainment content. Mental Work is not a psychological service and being a listener or participant does not establish a therapeutic relationship. Content should not be considered a replacement for professional consultation or therapy. All views expressed are personal, subject to change, and do not represent those of any affiliated service or organisation. Efforts are made to ensure accuracy, but opinions may not always align with fact. Listeners are encouraged to thoughtfully assess the information presented and report any inaccuracies or concerns via email. Further information can be found here.

Commitment: Mental Work believes in an inclusive and diverse mental health workforce. We honor the strength, resilience, and invaluable contributions of mental health workers with lived experiences of mental illness, disability, neurodivergence, LGBTIQA+ identities, and people of diverse cultures. We recognise our First Nations colleagues as Traditional Custodians of the land and pay respect to Elders past, present, and emerging. Mental Work is recorded on Whadjuk Noongar land in Boorloo.

It's a listener story, wahooo! 🤩⭐ Bron is joined by Fabian, a newly registered psychologist (congrats Fabian!) who talks about his journey towards registration and the valuable lessons learned along the way. Fabian shares what it was like to study psychology internationally, their work in gender-affirming therapy 🏳️‍⚧️, overcoming imposter syndrome, balancing academic and work life, and his future aspirations in the field. SUCH a great convo, be sure to tune in!
Guest: Fabian Friedrich (he/they), <a href="https://www.kingstreetpsychologyclinic.com.au/research/fabian-friedrich">Psychologist</a>
LINKS
<ul>
<li><a href="mailto:fabian@kingstreetpsychology.com">Email Fabian!</a></li>
<li><a href="https://www.pridetraining.org.au/products/trans-vitality-transaffirming-practice-elearning">Online training on working with trans and gender diverse people</a> </li>
<li><a href="https://www.transhub.org.au/">Trans Hub</a> - for all info on gender diversity</li>
</ul>
THE END BITS
Mental Work is the Australian podcast for mental health workers about working in mental health. Hosted by <a href="https://www.mentalworkpodcast.com/about/">Bronwyn Milkins</a>.
Support the show by <a href="https://www.buymeacoffee.com/mentalwork">buying me a virtual coffee</a> ☕🍵
Have a question, episode idea or just want to say hi? <a href="https://www.instagram.com/_mentalworkpodcast/">DM Bron on Instagram</a> or <a href="mailto:mentalworkpodcast@gmail.com">email mentalworkpodcast@gmail.com</a>
<a href="https://www.podpage.com/mentalwork/p/guest/">Apply to be a guest</a> / <a href="https://www.youtube.com/@MentalWorkPodcast">YouTube (with captions &amp; transcript)</a> / <a href="https://www.mentalworkpodcast.com/">Website</a>
CREDITS
Producer: Michael English
Music: <a href="https://home96.bandcamp.com/">Home</a>
Disclaimer: Mental Work provides information and entertainment content. Mental Work is not a psychological service and being a listener or participant does not establish a therapeutic relationship. Content should not be considered a replacement for professional consultation or therapy. All views expressed are personal, subject to change, and do not represent those of any affiliated service or organisation. Efforts are made to ensure accuracy, but opinions may not always align with fact. Listeners are encouraged to thoughtfully assess the information presented and report any inaccuracies or concerns via <a href="mailto:mentalworkpodcast@gmail.com">email</a>. Further information can be found <a href="https://www.mentalworkpodcast.com/p/disclaimer/">here</a>.
Commitment: Mental Work believes in an inclusive and diverse mental health workforce. We honor the strength, resilience, and invaluable contributions of mental health workers with lived experiences of mental illness, disability, neurodivergence, LGBTIQA+ identities, and people of diverse cultures. We recognise our First Nations colleagues as Traditional Custodians of the land and pay respect to Elders past, present, and emerging. Mental Work is recorded on Whadjuk Noongar land in Boorloo.

AHPRA Notifications (with Dr Carollyne Youssef)

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