In this episode of Hello Future, Kevin Cirilli revisits a powerful conversation with Scott Hazard, CEO of Symmetricall and a former Apple employee who worked under Steve Jobs. Hazard breaks down how Jobs revolutionized customer service through the Apple Store Genius Bar—prioritizing trust, empathy, and real human connection over cold automation.

Drawing on his experience at Apple, Hazard explains how those customer-first principles now shape Symmetrical’s mission to bring personalized, human-centered support back to the tech world. The discussion challenges today’s overreliance on AI-driven service models and makes the case for individualized care, accountability, and respect for the customer.

In this episode of Hello Future, Kevin Cirilli revisits a powerful conversation with Scott Hazard, CEO of Symmetricall and a former Apple employee who worked under Steve Jobs. Hazard breaks down how Jobs revolutionized customer service through the Apple Store Genius Bar&mdash;prioritizing trust, empathy, and real human connection over cold automation.
Drawing on his experience at Apple, Hazard explains how those customer-first principles now shape Symmetrical&rsquo;s mission to bring personalized, human-centered support back to the tech world. The discussion challenges today&rsquo;s overreliance on AI-driven service models and makes the case for individualized care, accountability, and respect for the customer.

HELLO, FUTURE with Kevin Cirilli is the daily podcast where tomorrow’s biggest questions come alive. Are aliens already visiting us? Could your next job be in space? What if satellites could find lost cities, or stop the next wildfire? What happens if America loses the space race… or if every satellite went dark tomorrow? From Mars to UFOs, from flying cars to “civilization starter kits,” each episode blends science, technology, and imagination with the real choices shaping our world. It’s smart, fast, and curious, built for anyone who’s ever looked up at the night sky and wondered what comes next. This isn’t science fiction. It’s the future, knocking on your door. 

Kevin Cirilli is the founder of meet the future™ (mtf.tv). Cirilli has advised some of the nation’s leading military nonprofit philanthropists and policymakers and he is an emerging playwright. As a journalist, he is the former Chief Washington Correspondent for Bloomberg Television and Radio, where he covered the White House, Congress, and global economic policy while anchoring a daily geopolitical business affairs program.

Before founding mtf.tv, Kevin appeared across nearly every major network — including CBS News, MSNBC, CNN, FOX News, C-SPAN, NPR, and Yahoo Finance — providing nonpartisan political and economic analysis and conducting exclusive interviews with some of the most influential figures of the 21st century. He was also a media fellow at the Atlantic Council in the Global China Hub.

He has reported from across the United States and around the world — including assignments in Israel, Vietnam, and Saudi Arabia — covering pivotal moments in global affairs and the people driving change.

HELLO, FUTURE with Kevin Cirilli&nbsp;is the daily podcast where tomorrow&rsquo;s biggest questions come alive. Are aliens already visiting us? Could your next job be in space? What if satellites could find lost cities, or stop the next wildfire? What happens if America loses the space race&hellip; or if every satellite went dark tomorrow? From Mars to UFOs, from flying cars to &ldquo;civilization starter kits,&rdquo; each episode blends science, technology, and imagination with the real choices shaping our world. It&rsquo;s smart, fast, and curious, built for anyone who&rsquo;s ever looked up at the night sky and wondered what comes next. This isn&rsquo;t science fiction. It&rsquo;s the future, knocking on your door.&nbsp;
<a href="https://www.linkedin.com/in/kevin-cirilli-943b162a/">Kevin Cirilli</a>&nbsp;is the founder of meet the future&trade; (mtf.tv). Cirilli has advised some of the nation&rsquo;s leading military nonprofit philanthropists and policymakers and he is an emerging playwright. As a journalist, he is the former Chief Washington Correspondent for Bloomberg Television and Radio, where he covered the White House, Congress, and global economic policy while anchoring a daily geopolitical business affairs program.
Before founding mtf.tv, Kevin appeared across nearly every major network &mdash; including CBS News, MSNBC, CNN, FOX News, C-SPAN, NPR, and Yahoo Finance &mdash; providing nonpartisan political and economic analysis and conducting exclusive interviews with some of the most influential figures of the 21st century. He was also a media fellow at the Atlantic Council in the Global China Hub.
He has reported from across the United States and around the world &mdash; including assignments in Israel, Vietnam, and Saudi Arabia &mdash; covering pivotal moments in global affairs and the people driving change.

HELLO FUTURE with Kevin Cirilli

In this episode of Hello Future, Kevin Cirilli revisits a powerful conversation with Scott Hazard, CEO of Symmetricall and a former Apple employee who worked under Steve Jobs. 

HELLO FUTURE: Steve Jobs, the Genius Bar & Why Human-Centered Customer Service Still Wins

https://api.omny.fm/orgs/e73c998e-6e60-432f-8610-ae210140c5b1/clips/c5308511-6ca3-44a2-8eec-b3e800cbf950/transcript