Reimagining insurance with a comprehensive approach to gen AI
Insurance companies are at an inflection point with their generative AI use cases. Three McKinsey partners discuss the value of combining generative AI with other technologies.
Shiny objects: Insurance productivity in the era of AI and automation
While AI and generative AI may enable a new age of productivity, redesigning end-to-end processes and using traditional optimization methods can lay the foundation for transformation.
Enhancing customer experience in an evolving mobility ecosystem
Toyota Insurance President and COO Robert Spencer shares his views on how OEMs and insurers can partner to enhance customer experience as the mobility ecosystem evolves.
McKinsey insurance leadership on 2024 trends and innovations
As insurance executives plan for the new year, what’s top of mind? What areas are ripe for innovation? McKinsey Senior Partners Jörg Mußhoff and Fritz Nauck discuss these and other topics.
Thinking like a digital company: An interview with Kevin Strain
Sun Life president and CEO Kevin Strain is joining forces with insurtechs and breaking down barriers between IT and business to help the 150-year-old company better fulfill its purpose.
Modernizing the mindset: An interview with Biswa Misra
To transform a century-old company, Biswa Misra helped AIA Group weave technology into its business strategy and tap into the consumer mentality.
Redefining life insurance: An interview with Nichole Lecher
In this episode of McKinsey on Insurance, McKinsey's Eli Larrea speaks with Nichole Lecher, vice president of client experience, strategy, and journeys at Northwestern Mutual.
What’s ahead for commercial property and casualty insurance
The commercial property and casualty insurance industry is facing external pressure, but companies have clear opportunity to reassert relevance. In this episode of McKinsey on Insurance, McKinsey partners discuss what the future holds for the property and casualty industry. Find McKinsey's "Global…
How the Asian insurance market is adapting to the future
McKinsey senior partner Bernhard Kotanko convenes a panel of fellow McKinsey partners Charlene Wu and Sumit Popli for a wide-ranging discussion of the Asian insurance market. From the outlook for China and Southeast Asia to new commentary on the opportunities specific to Japan and India, the conver…
Reimagining the life insurance model in 2023
In this episode of McKinsey on Insurance, McKinsey’s Henri de Combles de Nayves speaks with fellow life insurance experts Ramnath Balasubramanian, Pierre-Ignace Bernard, and Bernhard Kotanko about the issues and opportunities that life and retirement insurers face today in a fast-changing global ma…