In episode #965, we discuss what you should do when you get complaints about your product or service. Tune in to hear how you should handle negative feedback.

We have committed to throwing a FREE Marketing School Live Event in Los Angeles, once Marketing School reaches 1M downloads in a 30 day period. Take action: Rate, review, subscribe, and SHARE. Check the progress  here!

TIME-STAMPED SHOW NOTES:
[00:27] Today’s Topic: What You Should do When People Complain About Your Product or Service
[00:38] It’s a good thing when people complain, because you get more value from this kind of feedback.
[00:59] Look for recurring feedback, because then you know it’s an actual issue and not just a one-off.
[02:05] Sometimes, people will complain, but it won’t make sense to address it.
[02:30] Solve the problems that a majority of the complaints are about.
[02:54] Eric likes to send NPS surveys.
[03:00] His team uses AskNicely.
[03:28] Neil likes Qualaroo.
[03:45] SurveyMonkey has built-in feedback tools.
[04:00] Complaints will humble you and make you better.
[04:15] Speed is the key to responding to issues.
[04:30] Show people that you are proactive and respond swiftly, so they hold a higher opinion of you.
[04:37] That’s it for today!
[04:49] We hit our goal of 1 Million downloads! So, we will be throwing a free event in Los Angeles this June. Check out this website if you would like to attend. Remember: we are capping the event at 500 people, so sign up now, if you’re interested!

Leave some feedback:
What should we talk about next? Please let us know in the comments below.
Did you enjoy this episode? If so, please leave a short review.

Connect with us:
NeilPatel.com
Quick Sprout
Growth Everywhere
Single Grain
Twitter @neilpatel
Twitter @ericosiu



Learn more about your ad choices. Visit megaphone.fm/adchoices

In episode #965, we discuss what you should do when you get complaints about your product or service. Tune in to hear how you should handle negative feedback. We have committed to throwing a FREE Marketing School Live Event in Los Angeles, once Marketing School reaches 1M downloads in a 30 day period. Take action: Rate, review, subscribe, and SHARE. Check the progress <a href="https://docs.google.com/forms/d/e/1FAIpQLSegKGoOGZ2CfPUZjPMAMSWD_lBVKSSRym1HP57fQJV67oAwEw/viewform"> here</a>! TIME-STAMPED SHOW NOTES: <ul> <li>[00:27] Today’s Topic: What You Should do When People Complain About Your Product or Service
</li> <li>[00:38] It’s a good thing when people complain, because you get more value from this kind of feedback.</li> <li>[00:59] Look for recurring feedback, because then you know it’s an actual issue and not just a one-off.</li> <li>[02:05] Sometimes, people will complain, but it won’t make sense to address it.</li> <li>[02:30] Solve the problems that a majority of the complaints are about.</li> <li>[02:54] Eric likes to send NPS surveys.</li> <li>[03:00] His team uses <a href="https://www.asknicely.com/">AskNicely</a>.</li> <li>[03:28] Neil likes <a href="https://qualaroo.com/">Qualaroo.</a>
</li> <li>[03:45] SurveyMonkey has built-in feedback tools.</li> <li>[04:00] Complaints will humble you and make you better.</li> <li>[04:15] Speed is the key to responding to issues.</li> <li>[04:30] Show people that you are proactive and respond swiftly, so they hold a higher opinion of you.</li> <li>[04:37] That’s it for today!</li> <li>[04:49] We hit our goal of 1 Million downloads! So, we will be throwing a free event in Los Angeles this June. Check out <a href="http://singlegrain.com/dtla">this website</a> if you would like to attend. Remember: we are capping the event at 500 people, so sign up now, if you’re interested!</li> </ul> Leave some feedback: <ul> <li>What should we talk about next? Please let us know in the comments below.</li> <li>Did you enjoy this episode? If so, please leave a short review.</li> </ul> Connect with us: <ul> <li><a href="http://neilpatel.com/">NeilPatel.com</a></li> <li><a href="https://www.quicksprout.com/">Quick Sprout</a></li> <li><a href="http://growtheverywhere.com/">Growth Everywhere</a></li> <li><a href="http://www.singlegrain.com/">Single Grain</a></li> <li><a href="https://twitter.com/neilpatel">Twitter @neilpatel</a></li> <li><a href="https://twitter.com/ericosiu">Twitter @ericosiu</a></li> </ul> Learn more about your ad choices. Visit <a href="https://megaphone.fm/adchoices">megaphone.fm/adchoices</a>

Neil Patel and Eric Siu bring you daily ACTIONABLE digital marketing lessons that they've learned through years of being in the trenches. Whether you have a new website or you're an established business, you'll learn the latest SEO, content marketing, social media, email marketing, conversion optimization and general online marketing strategies that work today from people that actually practice marketing and operate businesses.
Approaching 100M downloads with 2,500+ episodes, you're sure to find something that will help you grow faster. Also don't forget to subscribe to our Marketing School YouTube channel to get more marketing goodness.

Marketing School - Digital Marketing and Online Marketing Tips

In episode #965, we discuss what you should do when you get complaints about your product or service. Tune in to hear how you should handle negative feedback. We have committed to throwing a FREE Marketing School Live Event in Los Angeles, once...

What You Should do When People Complain About Your Product or Service | Ep. #965

https://api.omny.fm/orgs/e73c998e-6e60-432f-8610-ae210140c5b1/clips/627d0f66-17c4-430e-a2ac-b0d20050f97e/transcript

Advertisement