In episode #741, Eric and Neil discuss what you should do with visitors who don’t buy. Tune in to hear how you should follow up with people who didn’t convert.

TIME-STAMPED SHOW NOTES:

• [00:27] Today’s Topic: What Should You Do With All of Your Visitors Who Don't Buy
• [00:34] Survey those customers who do not buy.
• [00:50] If you have 100 visitors, you will be lucky if 5 people make a purchase.
• [01:06] Sure, you could look at Google Analytics, but you won’t know why people aren’t converting.
• [01:30] If you survey your audience, you can learn from mistakes and boost conversions.
• [02:15] SurveyMonkey and Qualaroo are great tools to use.
• [02:30] Eric also likes TypeForm.
• [03:20] Eric likes the question “Were you considering joining the Digital XP Accelerator?” because the answers let him know that the messaging wasn’t aligning with people’s pay-points.
• [04:06] Follow up with an email or phone call and try to convince those surveyed to buy.
• [04:20] Even if they don’t buy, this will give you a clearer idea of why they did not.
• [04:41] That’s all for today!
• [04:46] If you could take two minutes out of your day, we are trying to improve the listening experience for you, so go to Singlegrain.com/survey and help us gain some insight into what matters to our listeners.

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• NeilPatel.com
• Quick Sprout
• Growth Everywhere
• Single Grain
• Twitter @neilpatel
• Twitter @ericosiu

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