In episode #590, Eric and Neil talk about delivering a remarkable customer service experience. Tune in to find out what it takes to create amazing experiences for your customers.

TIME-STAMPED SHOW NOTES:
[00:27] Today’s Topic: The Secret to Delivering a Remarkable Customer Experience
[00:35] If you really want to create amazing experiences that your customers love, you have to care about them.
[01:00] Zappos goes above and beyond to delight their customers (fast shipping and easy returns).
[01:45] Amazon bought Zappos some time ago and they are also a customer-focused company.
[02:20] When Eric was in Japan, he stayed at the Prince Gallery and he found the customer service aspects remarkable.
[02:36] He felt special and even minor details were attended to.
[03:00] Think about creating remarkable experiences.
[03:05] The Ritz Carlton does training in terms of customer experience and service; you can send your team there (for an expense), but they will learn a great deal.
[03:30] Neil stayed in the  Mandarin Oriental Las Vegas and he saw notes that were left for employees and the customer service mantras they lived by.
[04:25] They went above and beyond at no extra cost to Neil (except for tips).
[04:55] The problem with affiliate marketing, is that you are really doing it for yourself.
[05:27] That’s all for today!
[05:29] Go to Singlegrain.com/Giveway for a special marketing tool giveaway!

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Did you enjoy this episode? If so, please leave a short review.

Connect with us:
NeilPatel.com
Quick Sprout
Growth Everywhere
Single Grain
Twitter @neilpatel
Twitter @ericosiu



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In episode #590, Eric and Neil talk about delivering a remarkable customer service experience. Tune in to find out what it takes to create amazing experiences for your customers. TIME-STAMPED SHOW NOTES: <ul> <li>[00:27] Today’s Topic: The Secret to Delivering a Remarkable Customer Experience
</li> <li>[00:35] If you really want to create amazing experiences that your customers love, you have to care about them.</li> <li>[01:00] <a href="https://www.zappos.com/">Zappos</a> goes above and beyond to delight their customers (fast shipping and easy returns).</li> <li>[01:45] <a href="https://www.amazon.com/">Amazon</a> bought Zappos some time ago and they are also a customer-focused company.</li> <li>[02:20] When Eric was in Japan, he stayed at the <a href="http://www.princehotels.com/en/kioicho/">Prince Gallery</a> and he found the customer service aspects remarkable.</li> <li>[02:36] He felt special and even minor details were attended to.</li> <li>[03:00] Think about creating remarkable experiences.</li> <li>[03:05] <a href="http://www.ritzcarlton.com/">The Ritz Carlton</a> does training in terms of customer experience and service; you can send your team there (for an expense), but they will learn a great deal.</li> <li>[03:30] Neil stayed in the <a href="https://www.mandarinoriental.com/las-vegas/the-strip/luxury-hotel"> Mandarin Oriental Las Vegas</a> and he saw notes that were left for employees and the customer service mantras they lived by.</li> <li>[04:25] They went above and beyond at no extra cost to Neil (except for tips).</li> <li>[04:55] The problem with affiliate marketing, is that you are really doing it for yourself.</li> <li>[05:27] That’s all for today!</li> <li>[05:29] Go to <a href="http://www.singlegrain.com/giveaway">Singlegrain.com/Giveway</a> for a special marketing tool giveaway!</li> </ul> Leave some feedback: <ul> <li>What should we talk about next? Please let us know in the comments below.</li> <li>Did you enjoy this episode? If so, please leave a short review.</li> </ul> Connect with us: <ul> <li><a href="http://neilpatel.com/">NeilPatel.com</a></li> <li><a href="https://www.quicksprout.com/">Quick Sprout</a></li> <li><a href="http://growtheverywhere.com/">Growth Everywhere</a></li> <li><a href="http://www.singlegrain.com/">Single Grain</a></li> <li><a href="https://twitter.com/neilpatel">Twitter @neilpatel</a></li> <li><a href="https://twitter.com/ericosiu">Twitter @ericosiu</a></li> </ul> Learn more about your ad choices. Visit <a href="https://megaphone.fm/adchoices">megaphone.fm/adchoices</a>

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In episode #590, Eric and Neil talk about delivering a remarkable customer service experience. Tune in to find out what it takes to create amazing experiences for your customers. TIME-STAMPED SHOW NOTES:  [00:27] Today’s Topic: The Secret to...

The Secret to Delivering a Remarkable Customer Experience | Ep. #590

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