Poor Onboarding Will Destroy your Retention. Here's Why (& What to Do About It)

In episode #1607, we talk about poor onboarding, how it’s hurting you, and what you can do about it. Onboarding is not just about software; it is about how customers experience your products and services too. Be sure to tune in to find out how you can solve your onboarding problems.

TIME-STAMPED SHOW NOTES:
[00:25] Today’s topic: Poor Onboarding Will Destroy your Retention. Here's Why (& What to Do About It).
[00:35] Onboarding is about more than just software; it’s about products and services too.
[01:04] If customers aren’t happy with your onboarding, they won’t keep coming back.
[01:22] How to create a successful onboarding experience.
[02:12] Why poor onboarding is the biggest contributor to churn.
[02:45] Metrics to look at to better understand onboarding.
[03:35] Neil’s onboarding experience with Conversion Rate Experts.
[04:40] That’s it for today!
[04:40] To stay updated with events and learn more about our mastermind, go to the Marketing School site for more information or call us on 310-349-3785!



Links Mentioned in Today’s Episode:

AmplitudeConversion Rate Experts



Leave Some Feedback:




What should we talk about next? Please let us know in the comments below
Did you enjoy this episode? If so, please leave a short review.





Connect with Us: 


Neilpatel.com
Quick Sprout
Growth Everywhere
Single Grain
Twitter @neilpatel
Twitter @ericosiu



Learn more about your ad choices. Visit megaphone.fm/adchoices

Poor Onboarding Will Destroy your Retention. Here's Why (&amp; What to Do About It) In episode #1607, we talk about poor onboarding, how it’s hurting you, and what you can do about it. Onboarding is not just about software; it is about how customers experience your products and services too. Be sure to tune in to find out how you can solve your onboarding problems. TIME-STAMPED SHOW NOTES: <ul> <li>[00:25] Today’s topic: Poor Onboarding Will Destroy your Retention. Here's Why (&amp; What to Do About It).</li> <li>[00:35] Onboarding is about more than just software; it’s about products and services too.</li> <li>[01:04] If customers aren’t happy with your onboarding, they won’t keep coming back.</li> <li>[01:22] How to create a successful onboarding experience.</li> <li>[02:12] Why poor onboarding is the biggest contributor to churn.</li> <li>[02:45] Metrics to look at to better understand onboarding.</li> <li>[03:35] Neil’s onboarding experience with Conversion Rate Experts.</li> <li>[04:40] That’s it for today!</li> <li>[04:40] To stay updated with events and learn more about our mastermind, go to the <a href="https://marketingschool.io/live">Marketing School</a> site for more information or call us on 310-349-3785!</li> </ul>   Links Mentioned in Today’s Episode:   <a href="https://amplitude.com/">Amplitude</a> <a href="https://conversion-rate-experts.com/">Conversion Rate Experts</a>   Leave Some Feedback:     <ul> <li>What should we talk about next? Please let us know in the comments below</li> </ul> <ul> <li>Did you enjoy this episode? If so, please leave a short review.</li> </ul>     Connect with Us:    <ul> <li><a href="http://neilpatel.com">Neilpatel.com</a></li> <li>
<a href="https://www.quicksprout.com/">Quick Sprout</a> </li> <li><a href="https://growtheverywhere.com/">Growth Everywhere</a></li> <li><a href="https://www.singlegrain.com/">Single Grain</a></li> <li>
<a href="https://twitter.com/neilpatel">Twitter @neilpatel</a> </li> <li><a href="https://twitter.com/ericosiu">Twitter @ericosiu</a></li> </ul> Learn more about your ad choices. Visit <a href="https://megaphone.fm/adchoices">megaphone.fm/adchoices</a>

Neil Patel and Eric Siu bring you daily ACTIONABLE digital marketing lessons that they've learned through years of being in the trenches. Whether you have a new website or you're an established business, you'll learn the latest SEO, content marketing, social media, email marketing, conversion optimization and general online marketing strategies that work today from people that actually practice marketing and operate businesses.
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Poor Onboarding Will Destroy your Retention. Here's Why (& What to Do About It) In episode #1607, we talk about poor onboarding, how it’s hurting you, and what you can do about it. Onboarding is not just about software; it is about how customers...

Poor Onboarding Will Destroy your Retention. Here's Why (& What To Do About It) | Ep. #1607

https://api.omny.fm/orgs/e73c998e-6e60-432f-8610-ae210140c5b1/clips/c2464b6d-be41-4a9f-a93d-b0d20029f347/transcript

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