Poor Onboarding Will Destroy your Retention. Here's Why (& What to Do About It)

In episode #1607, we talk about poor onboarding, how it’s hurting you, and what you can do about it. Onboarding is not just about software; it is about how customers experience your products and services too. Be sure to tune in to find out how you can solve your onboarding problems.

TIME-STAMPED SHOW NOTES:

• [00:25] Today’s topic: Poor Onboarding Will Destroy your Retention. Here's Why (& What to Do About It).
• [00:35] Onboarding is about more than just software; it’s about products and services too.
• [01:04] If customers aren’t happy with your onboarding, they won’t keep coming back.
• [01:22] How to create a successful onboarding experience.
• [02:12] Why poor onboarding is the biggest contributor to churn.
• [02:45] Metrics to look at to better understand onboarding.
• [03:35] Neil’s onboarding experience with Conversion Rate Experts.
• [04:40] That’s it for today!
• [04:40] To stay updated with events and learn more about our mastermind, go to the Marketing School site for more information or call us on 310-349-3785!

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