In episode #2699, we delve into the growing influence of AI. We kick off by exploring RetellAI, a startup utilizing conversational voice AI to streamline customer support and appointment scheduling. Neil then recounts his firsthand encounter with AI within the dental field, detailing a scenario where he invested $600 in dental appointments and scans prompted by AI software's detection of a potential issue with his teeth.
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Have you seen this thing called retail ai No? Okay, so Gary Tan who is he's basically running hye combinator now, and he basically said, this is the best demo we saw in our last class. So they basically do like demo Day where they a bunch of startups will pitch. Right. So this retail ai dot com. So it's our E T E L l ai dot com. You know I talked about air dot ai. Like the sales agent, right or the customer service agent. You can go to this thing and test it out and there's a playground you can run, and you can run it for They have two demos. One is like for a customer support agent. The other ones for like getting like a dental agent. So if you're trying to make an appointment at a dentist, which we'll speak about in a second. This dovetails well into that.
But talking to.
It, it's it's near perfect. It's like it's like, okay, so tell me what time you like to book for this time. It's like, well I can't make it tomorrow. It's like okay, well we have these times available. Would that be? Would that worked for you? And it's like it's like oh, also tell us your name blah blah blah. It's collect all the information and it's able to It's pretty dynamic, right, And this is the best version of SEED. It's called the headline here says excuse me, it's this conversational voice API for your LLM. So this is going to reduce a lot of sales agents, customer service agents. This is just where it's all going. And I think those are you that run agencies. You're going to do this for other companies right now. You have a nice little pocket of time where you can be the one basically transforming companies with AI. Did they raise a lot of money? I think they raised well no, no, I don't think they raised a lot yet they're back by y seed. I don't even know if they raise their seed round yet. Retell the AI funding them out five hundred K that's the seed round. Yeah, that means it probably will raise a ton of money. If he said that this is the best demo that they've ever I'm sure all the vcs have just gone and say, hey, we want to put money in now. Well, economy is bad, so you know, who knows this is a recession not for AI companies? It's not bad, that's true, not for aid. This message is brought to you by leveling Up Founders. And Leveling Up Founders is an invite only event for founders. Happens once a year, usually during August and pasc Tendies include people such as Ali Abdahl, Cody Sanchez, Neil Patel, Vanessaalao on. The list goes on and on, and ultimately it comes down to the quality of the group of the people we try to create, keep the group high caliber. That's why it's invite only. So if you are a founder at the top of your game, you can go to leveling Up dot com slash Founders to learn more about it and then you can apply and we'll see you on the other side. By the way, Neil and I have an agency owners group called the Agency Owners Association. All you have to do just go to Marketing School dot Ioslash Agency. Once again, it's Marketing School dot Ioslash Agency to learn more.
And now back to the show.
But dude, speaking of the dental example, and Ai, did you see my tweet how I lost six hundred bucks because I tell them so, I want to a dentists And in La everything is just expensive so for me to go get like my teeth cleaning, dude, do you know cost six hundred bucks.
I don't know where you go.
You're getting ripped off. I pay like one hundred dollars or something. I'm going down the street. Oh you're doing in Beverly Hills. I go back, I go back to my people in Arcadia, and I get it for one twenty five. I go to the Hello Katy dentist to save the money because I know so expensive. I don't drive, I walk to save the guests. Wow wow, but hey, it's about convenience. I do to also see my parents too, so it works out. Yeah, And this is like, it's just easy for me to go down the street then go to drive. It's expensive six hundred dollars for cleaning, right, Yeah, so I got a cleaning, and then I also paid to get dude, that's five times more than what I pay.
Yeah, and then I also pay to and I have insurance.
I don't know what insurance covers, but the place makes me pay one hundred percent. And then whatever insurance sends you back, you got to keep. I was like, all right, you know, I don't really argue. I didn't care but it was really cool too. I got to watch Netflix while they're cleaning my teeth. There was like TV monitors gives a crap, dude, trust me. I'd rather save the money. So they also charged me for X rays, which is great. So and the reason I had to do X rays is because I was switching dental officer. I used to live in Vegas and now live in Beverly Hills, so hence, you know, new plays. They want the X rays or whatever. I was like, whatever, just do it. So I get it done and the dude shows me this cool AI software that they use has my teeth and all the images and even shows the nerves into tooth, which is really cool. So it shows where the tooth connects to the gum at the bottom right, because your tooth you got a square and then two little prongs that go down. And he was saying, like, in my molar teeth right there, there's like this pocket and they can't identify. And he's circling the pocket and he's like, look, what are new technology and AI identify. He's like, we don't know what this is. It could be bacteria, it could be something they recognize it your nerve isn't going all the way down. You got a problem here. I want to send you to this specialist. I was like, all right, what is this specialist charge? And you know, I'm Indian and I like saving. I'm not trying to stereotype, like I don't want to spend money for no reason. And he's like, you got pain in your teeth. I was like, no, no pain. He's like, look, you know, I don't know what it is, but the A is detecting it. I'm going to book you appointment. So they tell their staff and this other office in Beverly Hills text me while I'm still at the office. I was like, all right, and it's automated, set an appointment, book it. Funny enough, they told me the same thing. Hey, no problem, just as a heads up. You got to pay six hundred dollars for the appointment for us to take three d's on top of your original six hundred dollars. Different dental places, okay, and the original place costs more than six hundred because I also got scans, so cleaning plus scans, whatever the price was. So I go to this other place and it was yesterday, which is when I put out the tweet. They charged me six hundred dollars just for a three D scan. So this lady, lovely lady, she was nice. She's doing it. We're small chatting. She's telling me about a new coffee shop here. I was like, I don't really drink coffee. Actually, I don't drink coffee at all. She's like, oh, okay, and she's looking at the tea. She's like sick.
Yeah, I know what.
They're software analyze and said there could be something there. I was like, so, what was it? You gotta tell me? She's like bone. I'm like, what do you mean a bone that's out of place and I have no pain. It's like, no, no, just your normal bone that's everywhere within your mouth. So I was like, okay, so what is it? What was it saying like, what's wrong with the bone. She's like nothing, it just couldn't identify it. And it's bone. So this AI couldn't identify bone in my mouth, which is everywhere in my head. And I ended up spending six hundred dollars for her to just double check. I was like, cool, great, you said technology, and you know what.
I was so pissed.
I walked back home too, so I didn't spend money on gas or buber or anything like that. You know what that shows again, short term bearish, long term bullish on it. Yes, I was really pissed about the six hundred dollars and I'm not going to argue with them or trying to get it back.
You know, it's a lot of money.
Yeah, I can afford it, but having that attitude of just spending money is how you go broke. And I don't want to waste money if I don't need to. And I just felt I flushed not just six hundred dollars down the drain, I also wasted thirty minutes walking there, thirty minutes walking back, plus around forty minutes for my appointment. So I wasted an hour and forty minutes plus six hundred dollars. Yeah.
Wow, and it was a little bit chilly.
So what did you tell the original doctor. I didn't say anything. I was pissed, though, but I'm okay with the original doctor. You know, his technology is not that great, even though he's using AI. The original doctor didn't know what was wrong, and he did even say like, hey, I can't figure it out. The technology is showing something. It's really cool look on this screen, and he's like, you should get it checked out just in case. I've had perfect teeth. I've never had a cavity literally once in my life. Your teeth are super white too. Yeah. So I also don't drink coffee. Do you drink coffee? I drink tea. I don't drink tea or coffee. I drink like non caffeinated tea. So I don't really drink coffee either, but tea I think stains the color your teeth.
Yeah.
So I don't have those issues, but you know, and then I brush at least twice a day, sometimes three times a day. The dentist did tell me that I should start flossing in the morning. I was like, why do you floss the morning? I floss at night in the morning and there's no food in my mouth. And then he was like, well, there's bacteria build up between your teeth, so if you flass, it keeps your teeth even healthy. I was like, all right, you sign me up. What do you use he gave me. I used to use this floss called bursts, and then he switched me onto this new and I forgot what it was, but it helps prevent cavity. So you got to use the cocoa floss. Does it help prevent cavities?
Dude?
See that's all marketing. Gage just prevents no cocoa flass like super thick. It doesn't break minus thick. Three dollars for a little bucks my like one of them is I don't know how much, like six bucks or two bucks for one little circle. Dude, It's just it's uh. At the end of the day, it's like people are just marketing zing. The sleep tape. Now there's like super expensive sleep tape called like hostage tape. There's the cocoa flas thirty dollars for one. It's like everything's just like going higher and higher.
It's marketing.
Did everyone's spinning And you know what's funny? We should talk about this. Yeah, but no, dude, check this out. If I went to a dentist again and his A software detected something, you know, it's funny, I probably would go spend the money just to double check to make sure it's all. You would. And so maybe people will make AI software and say, hey, this actually doubles your revenue at your right because it comes with all these like false positives yes, in the long run, I do think it'll be accurate or more accurate. But in the short run I was definitely pissed off about the money I spent. Yeah, well that Actually, this is a good place to end with our with the water if we were talking about pre shows. So those of you that I can see on camera, So Neil's drinking the aqua pan of glasswater, I'm drinking a mountain valley glass water. First, let's start with the marketing of glasswater. Why are we drinking glass water? Because Eric sends me these articles that go viral on social media. How I have too much plastic in my body? Okay, so one leader, guys, one leader of plastic. Over here, I'm holding a one Leader bottle has two hundred and fifty thousand microplastics in it, and who knows what that does to you? Right?
So then I messed. I was like, Neil, what about your kids?
So I'm marketing to the future media and then he's like, oh damn it. So that he buys a bunch of glasswater, right, and then I keep reinforcing him. Now, So to reinforce how I think about it, now, I tell my family members, my friend members. So then it reinforces me to keep getting it right. But the other thing is, if you're to by glasswater, you can't just buy regular glasswater. You have to buy classic glasswater, right or like high quality Acapana and Mountain Valley is perceived to be high quality, dude.
And it's so expensive.
Like my house is really tiny, my condo, I have enough bedrooms for my kids and my wife and I. And to give you idea of the size, there's no room for us to even iron our clothes. We iron our clothes in the entryway or the hallways, like we don't have a ton of space to give you idea, And our closets in our kids room is like the width of two chairs, no joke, Like two of those metal chairs that you see at a conference, not like the fancy big chairs that we're sitting on right now, but no joke. So, like I buy the water, it costs I don't know, two three dollars a bottle for glass for the tiny ones. Yeah really, I was getting it delivered. So I'm gonna start going to the store because it's just so expensive. And I'm buying it only because Eric is saying this, and I can't fit one of those water purification systems. There's no room underneath my sink. Wait, you don't what that's like like this big. It's not that big. It's like this big. The one you sent me was massive. No that I put it on the actual like the counter. Oh, I don't want anything on my counter. What I don't have space on my counter as this for food. Well, anyway, this all started because people are just like Andrew Hubert all just like microplastics, this like cause councer. This is that right, But it's it's all storytelling. Yes, and now, when one of my buddies came to my house who I've had a longtime friend double who you know. He's drinking all the bottles of water, which I don't mind. Then the dude just starts drinking like half of it and doesn't know which ones in, so he just goes and pours the water. I'm like, dude, I'm paying two three dollars a bottle. I don't care if you drink and drink as much as you want. Don't waste my money. It's hard to earn.
It's the same reason why I didn't Yes, I didn't like spending six hundred dollars to go to a dentist, and I walked because I didn't want to waste some money. It's the same reason when I was drunk and young and I was at a night club and I spent thousands of dollars on bottle service, I.
Walked home in Vegas. I also mad that I spent the money.
I had to save it on the taxi bear. See this is a good way to add everyone at the end of the day, doesn't matter what we say. You have to think for yourself, right and who knows if a writer will. We could be total idiots in the next couple of years and we could come back to this feed and say, you guys are stupid.
But that's it for today.
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