In episode #560, Eric and Neil discuss ways that unhappy customers can actually help you grow as a business. Tune in to hear how you can turn failure into future success.

Time-Stamped Show Notes:
[00:27] Today’s Topic: How Unhappy Customers Will Make You Grow - As Long As You Do This
[00:55] Eric’s business grew 139% in 2017, but there was an “incident” and they lost 40% of their clients.
[01:31] So they called an all-hands meeting and found out why they lost the clients.
[01:50] Eric then reached out to the clients to see what their experience had been.
[02:02] If you talk to your customers, it will help you figure out what needs to be fixed.
[02:26] Neil calls former clients to see why they left and he performs surveys every month for current clients.
[03:14] There is a process in place now at Eric’s company to help retain clients.
[04:22] You need to do whatever it takes to improve.
[04:36] Talking to unhappy customers helps you grow as a business.
[05:18] If you please the majority of the customer base, they will remain loyal.
[05:37] Eric personally reaches out to happy clients and he finds out what their goals are for the coming year.
[06:24] That’s all for today!
[06:26] Go to Singlegrain.com/Giveway for a special giveaway!

Leave some feedback:
What should we talk about next? Please let us know in the comments below.
Did you enjoy this episode? If so, please leave a short review.

Connect with us:
NeilPatel.com
Quick Sprout
Growth Everywhere
Single Grain
Twitter @neilpatel
Twitter @ericosiu



Learn more about your ad choices. Visit megaphone.fm/adchoices

In episode #560, Eric and Neil discuss ways that unhappy customers can actually help you grow as a business. Tune in to hear how you can turn failure into future success. Time-Stamped Show Notes: <ul> <li>[00:27] Today’s Topic: How Unhappy Customers Will Make You Grow - As Long As You Do This
</li> <li>[00:55] Eric’s business grew 139% in 2017, but there was an “incident” and they lost 40% of their clients.</li> <li>[01:31] So they called an all-hands meeting and found out why they lost the clients.</li> <li>[01:50] Eric then reached out to the clients to see what their experience had been.</li> <li>[02:02] If you talk to your customers, it will help you figure out what needs to be fixed.</li> <li>[02:26] Neil calls former clients to see why they left and he performs surveys every month for current clients.</li> <li>[03:14] There is a process in place now at Eric’s company to help retain clients.</li> <li>[04:22] You need to do whatever it takes to improve.</li> <li>[04:36] Talking to unhappy customers helps you grow as a business.</li> <li>[05:18] If you please the majority of the customer base, they will remain loyal.</li> <li>[05:37] Eric personally reaches out to happy clients and he finds out what their goals are for the coming year.</li> <li>[06:24] That’s all for today!</li> <li>[06:26] Go to <a href="http://www.singlegrain.com/giveaway">Singlegrain.com/Giveway</a> for a special giveaway!</li> </ul> Leave some feedback: <ul> <li>What should we talk about next? Please let us know in the comments below.</li> <li>Did you enjoy this episode? If so, please leave a short review.</li> </ul> Connect with us: <ul> <li><a href="http://neilpatel.com/">NeilPatel.com</a></li> <li><a href="https://www.quicksprout.com/">Quick Sprout</a></li> <li><a href="http://growtheverywhere.com/">Growth Everywhere</a></li> <li><a href="http://www.singlegrain.com/">Single Grain</a></li> <li><a href="https://twitter.com/neilpatel">Twitter @neilpatel</a></li> <li><a href="https://twitter.com/ericosiu">Twitter @ericosiu</a></li> </ul> Learn more about your ad choices. Visit <a href="https://megaphone.fm/adchoices">megaphone.fm/adchoices</a>

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In episode #560, Eric and Neil discuss ways that unhappy customers can actually help you grow as a business. Tune in to hear how you can turn failure into future success. Time-Stamped Show Notes:  [00:27] Today’s Topic: How Unhappy Customers Will...

How Unhappy Customers Will Make You Grow - As Long As You Do This | Ep. #560

https://api.omny.fm/orgs/e73c998e-6e60-432f-8610-ae210140c5b1/clips/895a457e-e669-4fa1-ac9d-b0d200692cb4/transcript

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