In Episode #355, Eric and Neil discuss how to retain your customers. Customer experience has the largest impact when it comes to loyalty. When you treat your customers well—acknowledging their value as client and friend—they will stay true to you, refer you to others, and contribute to the long-term success of your company. Tune-in to find how you can keep your customers for the long haul. Time Stamped Show Notes: 
00:27 – Today’s topic: How to Retain Your Customers
00:40 – People like dealing with people so visit your customers and build a relationship when you can 
00:48 – It can be difficult at times, but you have to establish that relationship
01:17 – Add as much value as you can to your customers
01:24 – Your job is to make them look like a superstar so they’ll remember you forever
01:31 – Become their friend
01:44 – The onboarding experience affects retention more than anything else 
01:50 – Look at the metrics for your onboarding
02:17 – For service-based businesses, Conversion Rate Experts will ask you about the experience 
02:30 – They take the data to improve onboarding experiences and calls
02:48 – Some of Eric’s friends use Intercom for support
02:54 – Have great customer service 
03:15 – It’s part of the experience
03:35 – Do what’s right for the customer 
03:50 – Neil had a bad experience with a software company
04:08 – The owner didn’t assist Neil well
04:24 – Neil is a prime customer and when his order didn’t arrive on time, Amazon sent him a new product overnight and a rebate
05:25 – In the long run, a good experience will pay off
05:43 – People will remember how you made them feel!
06:15 – That’s it for today’s episode! 3 Key Points: 
Build a relationship with your customers and consistently work to add value to them.
Your customers as friends, know their worth when it comes to the lasting success of your company.
Great customer service will keep your customers happy and satisfied—they’ll even be willing to refer you to others.

Leave some feedback:
What should we talk about next? Please let us know in the comments below.
Did you enjoy this episode? If so, please leave a short review.

Connect with us:
NeilPatel.com
Quick Sprout
Growth Everywhere
Single Grain
Twitter @neilpatel
Twitter @ericosiu



Learn more about your ad choices. Visit megaphone.fm/adchoices

In Episode #355, Eric and Neil discuss how to retain your customers. Customer experience has the largest impact when it comes to loyalty. When you treat your customers well—acknowledging their value as client and friend—they will stay true to you, refer you to others, and contribute to the long-term success of your company. Tune-in to find how you can keep your customers for the long haul. Time Stamped Show Notes: <ul> <li>00:27 – Today’s topic: How to Retain Your Customers
</li> <li>00:40 – People like dealing with people so visit your customers and build a relationship when you can <ul> <li>00:48 – It can be difficult at times, but you have to establish that relationship</li> </ul> </li> <li>01:17 – Add as much value as you can to your customers</li> <li>01:24 – Your job is to make them look like a superstar so they’ll remember you forever</li> <li>01:31 – Become their friend</li> <li>01:44 – The onboarding experience affects retention more than anything else <ul> <li>01:50 – Look at the metrics for your onboarding</li> </ul> </li> <li>02:17 – For service-based businesses, <a href="http://www.conversion-rate-experts.com/">Conversion Rate Experts</a> will ask you about the experience <ul> <li>02:30 – They take the data to improve onboarding experiences and calls</li> </ul> </li> <li>02:48 – Some of Eric’s friends use <a href="https://www.intercom.com/">Intercom</a> for support</li> <li>02:54 – Have great customer service <ul> <li>03:15 – It’s part of the experience</li> </ul> </li> <li>03:35 – Do what’s right for the customer <ul> <li>03:50 – Neil had a bad experience with a software company</li> <li>04:08 – The owner didn’t assist Neil well</li> <li>04:24 – Neil is a prime customer and when his order didn’t arrive on time, Amazon sent him a new product overnight and a rebate</li> </ul> </li> <li>05:25 – In the long run, a good experience will pay off</li> <li>05:43 – People will remember how you made them feel!</li> <li>06:15 – That’s it for today’s episode!</li> </ul> 3 Key Points: <ol> <li>Build a relationship with your customers and consistently work to add value to them.</li> <li>Your customers as friends, know their worth when it comes to the lasting success of your company.</li> <li>Great customer service will keep your customers happy and satisfied—they’ll even be willing to refer you to others.</li> </ol> Leave some feedback: <ul> <li>What should we talk about next? Please let us know in the comments below.</li> <li>Did you enjoy this episode? If so, please leave a short review.</li> </ul> Connect with us: <ul> <li><a href="http://neilpatel.com/">NeilPatel.com</a></li> <li><a href="https://www.quicksprout.com/">Quick Sprout</a></li> <li><a href="http://growtheverywhere.com/">Growth Everywhere</a></li> <li><a href="http://www.singlegrain.com/">Single Grain</a></li> <li><a href="https://twitter.com/neilpatel">Twitter @neilpatel</a></li> <li><a href="https://twitter.com/ericosiu">Twitter @ericosiu</a></li> </ul> Learn more about your ad choices. Visit <a href="https://megaphone.fm/adchoices">megaphone.fm/adchoices</a>

Neil Patel and Eric Siu bring you daily ACTIONABLE digital marketing lessons that they've learned through years of being in the trenches. Whether you have a new website or you're an established business, you'll learn the latest SEO, content marketing, social media, email marketing, conversion optimization and general online marketing strategies that work today from people that actually practice marketing and operate businesses.
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In Episode #355, Eric and Neil discuss how to retain your customers. Customer experience has the largest impact when it comes to loyalty. When you treat your customers well—acknowledging their value as client and friend—they will stay true to you,...

How to Retain Your Customers | Ep. #355

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