In episode #1477, we share secrets about using surveys to improve your customer experience! Today’s show is based on the surveys we send out to our Marketing School audience and we share some of the questions we regularly ask as well as how people responded to them. Tune in and hear about all the ways you can improve your business by paying more attention to your customers!

TIME-STAMPED SHOW NOTES:
[00:25] Today’s topic: How to Improve Your Customer Experience Using Surveys.
[00:38] What we did with the bi-annual survey we give to our Marketing School audience.
[00:53] Using SurveyMonkey or Typeform to ask your audience questions.
[01:04] If you are not surveying your audience, you can’t get better.
[01:15] The value of appreciating and using negative feedback to grow your business.
[01:40] 40+% of our audience is over the age of 46; how we can act on this knowledge.
[02:13] Directing our content to our listeners who we discovered are CEOs and podcasters.
[02:29] Our listeners’ favorite topics between marketing, entrepreneurship, and strategy.
[03:32] Refining your product to market fit by listening to your audience.
[04:10] Improving your audience’s experience using surveys and giving them what they want.
[05:06] Audience suggestions: More guests, longer episodes, and more!
[06:10] What people said when we asked if they would pay for Marketing School.
[06:33] Metrics for whether our audience would be interested in a weekly marketer newsletter.
[06:51] Using the questions we ask and applying them to your own surveys.
[07:11] Offer the audience the chance to add their extra thoughts at the end of the survey.
[07:27] That’s it for today!
[07:28] To stay updated with events and learn more about our mastermind, go to the Marketing School site for more information or call us on 310-349-3785!



Links Mentioned in Today’s Episode:



SurveyMonkey

Typeform

Sean Ellis



Leave Some Feedback:


What should we talk about next? Please let us know in the comments below
Did you enjoy this episode? If so, please leave a short review.



Connect with Us: 


Neilpatel.com
Quick Sprout
Growth Everywhere
Single Grain
Twitter @neilpatel
Twitter @ericosiu



Learn more about your ad choices. Visit megaphone.fm/adchoices

In episode #1477, we share secrets about using surveys to improve your customer experience! Today’s show is based on the surveys we send out to our Marketing School audience and we share some of the questions we regularly ask as well as how people responded to them. Tune in and hear about all the ways you can improve your business by paying more attention to your customers! TIME-STAMPED SHOW NOTES: <ul> <li>[00:25] Today’s topic: How to Improve Your Customer Experience Using Surveys.</li> <li>[00:38] What we did with the bi-annual survey we give to our Marketing School audience.</li> <li>[00:53] Using SurveyMonkey or Typeform to ask your audience questions.</li> <li>[01:04] If you are not surveying your audience, you can’t get better.</li> <li>[01:15] The value of appreciating and using negative feedback to grow your business.</li> <li>[01:40] 40+% of our audience is over the age of 46; how we can act on this knowledge.</li> <li>[02:13] Directing our content to our listeners who we discovered are CEOs and podcasters.</li> <li>[02:29] Our listeners’ favorite topics between marketing, entrepreneurship, and strategy.</li> <li>[03:32] Refining your product to market fit by listening to your audience.</li> <li>[04:10] Improving your audience’s experience using surveys and giving them what they want.</li> <li>[05:06] Audience suggestions: More guests, longer episodes, and more!</li> <li>[06:10] What people said when we asked if they would pay for Marketing School.</li> <li>[06:33] Metrics for whether our audience would be interested in a weekly marketer newsletter.</li> <li>[06:51] Using the questions we ask and applying them to your own surveys.</li> <li>[07:11] Offer the audience the chance to add their extra thoughts at the end of the survey.</li> <li>[07:27] That’s it for today!</li> <li>[07:28] To stay updated with events and learn more about our mastermind, go to the <a href="https://marketingschool.io/live">Marketing School</a> site for more information or call us on 310-349-3785!</li> </ul>   Links Mentioned in Today’s Episode:   <a href="https://www.surveymonkey.com/">SurveyMonkey</a> <a href="https://www.typeform.com/">Typeform</a> <a href="https://www.seanellis.me/">Sean Ellis</a>   Leave Some Feedback:   <ul> <li>What should we talk about next? Please let us know in the comments below</li> <li>Did you enjoy this episode? If so, please leave a short review.</li> </ul>   Connect with Us:    <ul> <li><a href="http://neilpatel.com/">Neilpatel.com</a></li> <li>
<a href="https://www.quicksprout.com/">Quick Sprout</a> </li> <li><a href="https://growtheverywhere.com/">Growth Everywhere</a></li> <li><a href="https://www.singlegrain.com/">Single Grain</a></li> <li>
<a href="https://twitter.com/neilpatel">Twitter @neilpatel</a> </li> <li><a href="https://twitter.com/ericosiu">Twitter @ericosiu</a></li> </ul> Learn more about your ad choices. Visit <a href="https://megaphone.fm/adchoices">megaphone.fm/adchoices</a>

Neil Patel and Eric Siu bring you daily ACTIONABLE digital marketing lessons that they've learned through years of being in the trenches. Whether you have a new website or you're an established business, you'll learn the latest SEO, content marketing, social media, email marketing, conversion optimization and general online marketing strategies that work today from people that actually practice marketing and operate businesses.
Approaching 100M downloads with 2,500+ episodes, you're sure to find something that will help you grow faster. Also don't forget to subscribe to our Marketing School YouTube channel to get more marketing goodness.

Marketing School - Digital Marketing and Online Marketing Tips

In episode #1477, we share secrets about using surveys to improve your customer experience! Today’s show is based on the surveys we send out to our Marketing School audience and we share some of the questions we regularly ask as well as how people...

How to Improve Your Customer Experience Using Surveys (With Live Example)  | Ep. #1477

https://api.omny.fm/orgs/e73c998e-6e60-432f-8610-ae210140c5b1/clips/202194a2-9c6f-4ec1-9caa-b0d20031bc1b/transcript

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