In Episode #441, Eric and Neil discuss how to avoid over-servicing clients. Tune in to learn what the Zero Dollar Charge Order is, the value of doing exactly what’s stated in your contract, and how to prevent being taken advantage of by your clients.  Time Stamped Show Notes: 
00:27 – Today’s topic: How to Avoid Over-Servicing Clients
00:47 – Eric uses Hubstaff, which is a time tracking tool 
01:00 – It’s important to internally track time in a company
01:15 – You don’t have to charge per hour, but audit your time wisely
01:38 – Follow what’s in the contract 
01:44 – Learn how to say “no” if it’s not in the contract
02:07 – Eric hired  The Smart Agency Podcast’sJason Swenk
02:20 – He created the tactic called “Zero Dollar Charge Order”
02:27 – You send an invoice for zero dollars that states the services you gave for free
03:35 – If you have to charge for it, charge for it
03:59 – Marketing School is giving away 90-day FREE trial to Crazy Egg which is a visual analytics tool 
04:07 – Go to SingleGrain.com/giveaway to get your FREE copy
04:11 – That’s it for today’s episode! 3 Key Points: 
Track your time internally as a way of accountability.
Stick to the contract—learn to say “no” to additional work that’s being offered by your client.
Don’t be afraid to charge if you need or have to.

Leave some feedback:
What should we talk about next? Please let us know in the comments below.
Did you enjoy this episode? If so, please leave a short review.

Connect with us:
NeilPatel.com
Quick Sprout
Growth Everywhere
Single Grain
Twitter @neilpatel
Twitter @ericosiu



Learn more about your ad choices. Visit megaphone.fm/adchoices

In Episode #441, Eric and Neil discuss how to avoid over-servicing clients. Tune in to learn what the Zero Dollar Charge Order is, the value of doing exactly what’s stated in your contract, and how to prevent being taken advantage of by your clients.  Time Stamped Show Notes: <ul> <li>00:27 – Today’s topic: How to Avoid Over-Servicing Clients
</li> <li>00:47 – Eric uses <a href="https://hubstaff.com/">Hubstaff</a>, which is a time tracking tool <ul> <li>01:00 – It’s important to internally track time in a company</li> <li>01:15 – You don’t have to charge per hour, but audit your time wisely</li> </ul> </li> <li>01:38 – Follow what’s in the contract <ul> <li>01:44 – Learn how to say “no” if it’s not in the contract</li> </ul> </li> <li>02:07 – Eric hired <a href="https://itunes.apple.com/us/podcast/smart-agency-masterclass-jason-swenk-podcast-for-digital/id870206013?mt=2"> The Smart Agency Podcast’s</a> <a href="https://www.linkedin.com/in/jasonswenk/">Jason Swenk</a> <ul> <li>02:20 – He created the tactic called “Zero Dollar Charge Order”</li> <li>02:27 – You send an invoice for zero dollars that states the services you gave for free</li> </ul> </li> <li>03:35 – If you have to charge for it, charge for it</li> <li>03:59 – <a href="http://marketingschool.io/">Marketing School</a> is giving away 90-day FREE trial to <a href="https://www.crazyegg.com/">Crazy Egg</a> which is a visual analytics tool <ul> <li>04:07 – Go to <a href="http://singlegrain.com/giveaway">SingleGrain.com/giveaway</a> to get your FREE copy</li> </ul> </li> <li>04:11 – That’s it for today’s episode!</li> </ul> 3 Key Points: <ol> <li>Track your time internally as a way of accountability.</li> <li>Stick to the contract—learn to say “no” to additional work that’s being offered by your client.</li> <li>Don’t be afraid to charge if you need or have to.</li> </ol> Leave some feedback: <ul> <li>What should we talk about next? Please let us know in the comments below.</li> <li>Did you enjoy this episode? If so, please leave a short review.</li> </ul> Connect with us: <ul> <li><a href="http://neilpatel.com/">NeilPatel.com</a></li> <li><a href="https://www.quicksprout.com/">Quick Sprout</a></li> <li><a href="http://growtheverywhere.com/">Growth Everywhere</a></li> <li><a href="http://www.singlegrain.com/">Single Grain</a></li> <li><a href="https://twitter.com/neilpatel">Twitter @neilpatel</a></li> <li><a href="https://twitter.com/ericosiu">Twitter @ericosiu</a></li> </ul> Learn more about your ad choices. Visit <a href="https://megaphone.fm/adchoices">megaphone.fm/adchoices</a>

Neil Patel and Eric Siu bring you daily ACTIONABLE digital marketing lessons that they've learned through years of being in the trenches. Whether you have a new website or you're an established business, you'll learn the latest SEO, content marketing, social media, email marketing, conversion optimization and general online marketing strategies that work today from people that actually practice marketing and operate businesses.
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In Episode #441, Eric and Neil discuss how to avoid over-servicing clients. Tune in to learn what the Zero Dollar Charge Order is, the value of doing exactly what’s stated in your contract, and how to prevent being taken advantage of by your...

How to Avoid Over-Servicing Clients | Ep. #441

https://api.omny.fm/orgs/e73c998e-6e60-432f-8610-ae210140c5b1/clips/f5872034-0384-4821-ac28-b0d2007011dd/transcript

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