In episode #2080, Neil and Eric talk about three ways to drastically improve your client retention. Many companies believe that a 30-40 percent churn rate is acceptable when actually this number is far too high. Learn how to identify the top reasons why your customers are leaving, why retention is so valuable, and how to drastically improve your retention levels!

TIME-STAMPED SHOW NOTES:
[00:20] Today’s topic: Three ways to drastically improve your client retention.
[00:25] Why 30-40 percent churn should be avoided.
[00:48] How to use a credit card updater and PayPal to improve retention.
[01:31] What it means to have an executive sponsor and how it helps clients.
[02:34] How to run Net Promoter Scores (NPS) and solve your retention problems one issue at a time.
[03:17] What the book 7 Powers: The Foundations of Business Strategy can teach us about retention.
[04:11] That’s it for today! Don’t forget to rate, review, and subscribe to this podcast!
[04:27] Go to  https://www.marketingschool.io/live to learn more about our next live event!



Links Mentioned in Today’s Episode:




 7 Powers: The Foundations of Business Strategy


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Leave Some Feedback:




What should we talk about next? Please let us know in the comments below
Did you enjoy this episode? If so, please leave a short review.





Connect with Us: 


Neilpatel.com
Quick Sprout
Growth Everywhere
Single Grain
Twitter @neilpatel
Twitter @ericosiu



Learn more about your ad choices. Visit megaphone.fm/adchoices

In episode #2080, Neil and Eric talk about three ways to drastically improve your client retention. Many companies believe that a 30-40 percent churn rate is acceptable when actually this number is far too high. Learn how to identify the top reasons why your customers are leaving, why retention is so valuable, and how to drastically improve your retention levels! TIME-STAMPED SHOW NOTES: <ul> <li>[00:20] Today’s topic: Three ways to drastically improve your client retention.</li> <li>[00:25] Why 30-40 percent churn should be avoided.</li> <li>[00:48] How to use a credit card updater and PayPal to improve retention.</li> <li>[01:31] What it means to have an executive sponsor and how it helps clients.</li> <li>[02:34] How to run Net Promoter Scores (NPS) and solve your retention problems one issue at a time.</li> <li>[03:17] What the book 7 Powers: The Foundations of Business Strategy can teach us about retention.</li> <li>[04:11] That’s it for today! Don’t forget to rate, review, and subscribe to this podcast!</li> <li>[04:27] Go to <a href="https://www.marketingschool.io/live"> https://www.marketingschool.io/live</a> to learn more about our next live event!</li> </ul>   Links Mentioned in Today’s Episode:     <ul> <li><a href="https://www.amazon.com/7-Powers-Foundations-Business-Strategy/dp/0998116319"> 7 Powers: The Foundations of Business Strategy</a></li> </ul>   <ul> <li>Subscribe to our premium podcast (with tons of goodies!): <a href="https://www.marketingschool.io/pro">https://www.marketingschool.io/pro</a>
</li> </ul>   Leave Some Feedback:     <ul> <li>What should we talk about next? Please let us know in the comments below</li> </ul> <ul> <li>Did you enjoy this episode? If so, please leave a short review.</li> </ul>     Connect with Us:    <ul> <li><a href="http://neilpatel.com">Neilpatel.com</a></li> <li>
<a href="https://www.quicksprout.com/">Quick Sprout</a> </li> <li><a href="https://growtheverywhere.com/">Growth Everywhere</a></li> <li><a href="https://www.singlegrain.com/">Single Grain</a></li> <li>
<a href="https://twitter.com/neilpatel">Twitter @neilpatel</a> </li> <li><a href="https://twitter.com/ericosiu">Twitter @ericosiu</a></li> </ul> Learn more about your ad choices. Visit <a href="https://megaphone.fm/adchoices">megaphone.fm/adchoices</a>

Neil Patel and Eric Siu bring you daily ACTIONABLE digital marketing lessons that they've learned through years of being in the trenches. Whether you have a new website or you're an established business, you'll learn the latest SEO, content marketing, social media, email marketing, conversion optimization and general online marketing strategies that work today from people that actually practice marketing and operate businesses.
Approaching 100M downloads with 2,500+ episodes, you're sure to find something that will help you grow faster. Also don't forget to subscribe to our Marketing School YouTube channel to get more marketing goodness.

Marketing School - Digital Marketing and Online Marketing Tips

In episode #2080, Neil and Eric talk about three ways to drastically improve your client retention. Many companies believe that a 30-40 percent churn rate is acceptable when actually this number is far too high. Learn how to identify the top reasons...

3 Ways to Drastically Improve Your Client Retention #2080

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