In Episode #11 Eric and Neil discuss the value of customer feedback. Reaching out to your audience when you’re starting your business and as your business is developing will help your company to continue to grow and see success. Find ways to consistently get the truth from your customers—take even the negative feedback into consideration. Time Stamped Show Notes: 
00:25 – Why and how should you collect customer feedback?
00:40 – What is customer feedback? 
01:09 – “All that matters is what your customers are telling you.”
01:25 – The value of negative feedback
01:40 – “You can’t live in the black box.”
02:10 – Solve the customer’s problem
02:30 – Eric and Neil’s mistake when they built a blog was to leave out the audience
03:15 – Customers will drive your business in the long run 
03:30 – Why people choose certain brands
03:50 – “Delight your customers.”
04:15 – Survey your customers and your competitor’s customers
04:50 – How often do you survey your customers? – Once a month at least.
05:00 – Do something about problems that come up.
05:20 –  Buffer and Zapier have outstanding customer support
05:40 – Calling the clients to see how they’re doing 
06:00 – Ask them: “If you had a bottomless budget, what would you have us do for you?”
06:45 – Don’t freak out about negative feedback 
07:05 – Look at the volume of good vs. bad feedback
07:20 – Don’t bribe people to give you feedback. 
07:50 – You want the truth.
08:00 – Requesting a testimonial from a happy customer
08:30 – Intercom helps you interact with customers
09:00 – Managing live chat on your website
09:30 – Leave a rating or review if you enjoyed the show today! 3 Key Points: 
Don’t ignore negative feedback.
A good customer relationship will drive your business.
Consistently take time to gather feedback and see what problems are coming up. Resources Mentioned: 
 Buffer and Zapier – Two companies that are renowned for their incredible customer support
Intercom – A company that can help you interact and get feedback from your customers

Leave some feedback:
What should we talk about next? Please let us know in the comments below.
Did you enjoy this episode? If so, please leave a short review.

Connect with us:
NeilPatel.com
Quick Sprout
Growth Everywhere
Single Grain
Twitter @neilpatel
Twitter @ericosiu



Learn more about your ad choices. Visit megaphone.fm/adchoices

In Episode #11 Eric and Neil discuss the value of customer feedback. Reaching out to your audience when you’re starting your business and as your business is developing will help your company to continue to grow and see success. Find ways to consistently get the truth from your customers—take even the negative feedback into consideration. Time Stamped Show Notes: <ul> <li>00:25 – Why and how should you collect customer feedback?</li> <li>00:40 – What is customer feedback? <ul> <li>01:09 – “All that matters is what your customers are telling you.”</li> <li>01:25 – The value of negative feedback</li> <li>01:40 – “You can’t live in the black box.”</li> <li>02:10 – Solve the customer’s problem</li> <li>02:30 – Eric and Neil’s mistake when they built a blog was to leave out the audience</li> </ul> </li> <li>03:15 – Customers will drive your business in the long run <ul> <li>03:30 – Why people choose certain brands</li> <li>03:50 – “Delight your customers.”</li> </ul> </li> <li>04:15 – Survey your customers and your competitor’s customers</li> <li>04:50 – How often do you survey your customers? – Once a month at least.</li> <li>05:00 – Do something about problems that come up.</li> <li>05:20 – <a href="https://twitter.com/buffer?ref_src=twsrc%5Egoogle%7Ctwcamp%5Eserp%7Ctwgr%5Eauthor"> Buffer</a> and <a href="https://zapier.com/">Zapier</a> have outstanding customer support</li> <li>05:40 – Calling the clients to see how they’re doing <ul> <li>06:00 – Ask them: “If you had a bottomless budget, what would you have us do for you?”</li> </ul> </li> <li>06:45 – Don’t freak out about negative feedback <ul> <li>07:05 – Look at the volume of good vs. bad feedback</li> </ul> </li> <li>07:20 – Don’t bribe people to give you feedback. <ul> <li>07:50 – You want the truth.</li> </ul> </li> <li>08:00 – Requesting a testimonial from a happy customer</li> <li>08:30 – <a href="https://www.intercom.io/">Intercom</a> helps you interact with customers</li> <li>09:00 – Managing live chat on your website</li> <li>09:30 – Leave a rating or review if you enjoyed the show today!</li> </ul> 3 Key Points: <ol> <li>Don’t ignore negative feedback.</li> <li>A good customer relationship will drive your business.</li> <li>Consistently take time to gather feedback and see what problems are coming up.</li> </ol> Resources Mentioned: <ul> <li>
<a href="https://twitter.com/buffer?ref_src=twsrc%5Egoogle%7Ctwcamp%5Eserp%7Ctwgr%5Eauthor"> Buffer</a> and <a href="https://zapier.com/">Zapier</a> – Two companies that are renowned for their incredible customer support</li> <li>
<a href="https://www.intercom.io/">Intercom</a> – A company that can help you interact and get feedback from your customers</li> </ul> Leave some feedback: <ul> <li>What should we talk about next? Please let us know in the comments below.</li> <li>Did you enjoy this episode? If so, please leave a short review.</li> </ul> Connect with us: <ul> <li> <a href="http://neilpatel.com/">NeilPatel.com</a>
</li> <li> <a href="https://www.quicksprout.com/">Quick Sprout</a>
</li> <li> <a href="http://www.singlegrain.com/">Growth Everywhere</a>
</li> <li> <a href="http://www.singlegrain.com/">Single Grain</a>
</li> <li> <a href="https://twitter.com/neilpatel">Twitter @neilpatel</a>
</li> <li> <a href="https://twitter.com/ericosiu">Twitter @ericosiu</a>
</li> </ul> Learn more about your ad choices. Visit <a href="https://megaphone.fm/adchoices">megaphone.fm/adchoices</a>

Neil Patel and Eric Siu bring you daily ACTIONABLE digital marketing lessons that they've learned through years of being in the trenches. Whether you have a new website or you're an established business, you'll learn the latest SEO, content marketing, social media, email marketing, conversion optimization and general online marketing strategies that work today from people that actually practice marketing and operate businesses.
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Marketing School - Digital Marketing and Online Marketing Tips

In Episode #11 Eric and Neil discuss the value of customer feedback. Reaching out to your audience when you’re starting your business and as your business is developing will help your company to continue to grow and see success. Find ways to...

#11: The Value of Customer Feedback

https://api.omny.fm/orgs/e73c998e-6e60-432f-8610-ae210140c5b1/clips/0c9fe6a1-77ca-4da8-9733-b0d2008a7afc/transcript

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