by Newsbreak Senior Producer, Taresh Harreeparshad - Effectively listening to complaints provide companies with the opportunity to strengthen their relationships with customers. That's the advice of Maropeng Ngoasheng, Head of Customer Experience at FNB Commercial. But complaints are often a very uncomfortable situation to deal with. Ngoasheng explains that the first step to dealing with uncomfortable complaints is to recognise that customers are humans, with human feelings

<p>by Newsbreak Senior Producer, Taresh Harreeparshad - Effectively listening to complaints provide companies with the opportunity to strengthen their relationships with customers. That's the advice of Maropeng Ngoasheng, Head of Customer Experience at FNB Commercial. But complaints are often a very uncomfortable situation to deal with. Ngoasheng explains that the first step to dealing with uncomfortable complaints is to recognise that customers are humans, with human feelings</p>

Award-winning Current Affairs programme and News talk show bringing you topical news issues of the week relevant to Lotus FM - we cover issues YOU want to hear - beating deadlines, making headlines. Shows at 5-6am, 12-12:30pm weekdays and Newsbreak Talk on weekends from 12-1pm.

<p>Award-winning Current Affairs programme and News talk show bringing you topical news issues of the week relevant to Lotus FM - we cover issues YOU want to hear - beating deadlines, making headlines. Shows at 5-6am, 12-12:30pm weekdays and Newsbreak Talk on weekends from 12-1pm.</p>

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