LIFE IN SOUTH AFRICA Guest DARPANA BODALINA

The Non-life Insurance Division of the National Financial Ombud Scheme reported that during the 2023 financial year, around 40% of all complaints were generated from motor vehicle insurance with the majority of these complaints involving accident-related claims that had been declined on the basis of an exclusion in the policy. What are the main reasons for these declines? We are joined by

GUEST: DARPANA BODALINA - Senior Adjudicator in the Office of the Ombud
for Short-term