Updates from OpenAI DevDay and the latest on generative AI for travel

It’s been nearly one year since OpenAI released ChatGPT – sending the travel industry scrambling to figure out how to implement the large language model-based chatbot. Since then, brands across every sector of travel and around the globe have been launching plugins, integrating generative AI into t…

Seamless but secure: ChatGPT and data protection in travel

As implementation of ChatGPT and generative artificial intelligence more broadly ramps up, so too does concern about privacy and trust and calls for regulation. In travel specifically, data protection is a critical issue for applications of this technology since frictionless, personalized shopping…

What the SVB collapse could mean for travel startups

While the worst-case scenario from the Silicon Valley Bank collapse has been averted thanks to the U.S. government’s decision to backstop depositors’ funds – and HSBC’s acquisition of the bank’s U.K. arm for a symbolic £1 – nerves are still rattled. Questions remain about what this stunning chain o…

How ChatGPT will transform the travel industry

For many years, artificial intelligence has been a powerful tool for stakeholders across the travel industry – from suppliers to intermediaries to those providing supporting technology for tasks such as revenue management. But November 30, 2022 was a tipping point. That is the day OpenAI launched …