Katrina Otto, Principal & Owner of Train IT Medical, has been in the trenches working closely with medical and administration staff in primary care for over 30 years. She shares with us some valuable insights into how practices can embrace digital health education at a time of great change and disruption.





Podcast produced by Martin Franklin / East Coast Studio

Katrina Otto, Principal &amp; Owner of Train IT Medical, has been in the trenches working closely with medical and administration staff in primary care for over 30 years. She shares with us some valuable insights into how practices can embrace digital health education at a time of great change and disruption.
 
 
Podcast produced by Martin Franklin / <a href="https://eastcoaststudio.com.au/">East Coast Studio</a>

Dedicated to digital health literacy learning, the Let's Get Literal About Digital Health podcast aims to break down complex digital health technologies and change management practices, defining concepts that are relevant for clinicians and healthcare customers in their everyday work practices.

In this podcast series, WNSW PHN Senior Digital Health Officer, Brenton Jones, speaks to GPs, nurses, specialists and technology providers applying digital health practices to reveal real insights into what makes digital processes and tools beneficial. Brenton addresses technology implementation within healthcare organisations and local communities; the good, the bad and the ugly!

Dedicated to digital health literacy learning, the Let's Get Literal About Digital Health podcast aims to break down complex digital health technologies and change management practices, defining concepts that are relevant for clinicians and healthcare customers in their everyday work practices.
In this podcast series, WNSW PHN Senior Digital Health Officer, Brenton Jones, speaks to GPs, nurses, specialists and technology providers applying digital health practices to reveal real insights into what makes digital processes and tools beneficial. Brenton addresses technology implementation within healthcare organisations and local communities; the good, the bad and the ugly!

Let's Get Literal About Digital Health

Digital Health Education with Katrina Otto

Back in 2025, we sat down with Kieron McGuire, Director Foundation Products - Customer Experience and Products - Digital Solutions at The Australia Digital Health Agency to talk at length about Provider Connect Australia. Provider Connect Australia, or PCA for short, over the last couple of years has quietly sat in the background whilst big plans were underway to launch Health Connect Australia's Strategy and supporting architecture and roadmap. The Health Connect Australia strategy shines an important light on the role PCA can play in achieving convenient information exchange, but what's the journey ahead going to be like? What are the benefits now versus the future for registering a heatlh care business in PCA and exchanging your business information with partners? Join us as we try to lift the lid on PCA and make clear the strategically important role it'll play in facilitating seamless communication and information exchange for Australia's heath care ecosystem.

Back in 2025, we sat down with Kieron McGuire, Director Foundation Products - Customer Experience and Products - Digital Solutions at The Australia Digital Health Agency to talk at length about Provider Connect Australia. Provider Connect Australia, or PCA for short, over the last couple of years has quietly sat in the background whilst big plans were underway to launch Health Connect Australia's Strategy and supporting architecture and roadmap. The Health Connect Australia strategy shines an important light on the role PCA can play in achieving convenient information exchange, but what's the journey ahead going to be like? What are the benefits now versus the future for registering a heatlh care business in PCA and exchanging your business information with partners? Join us as we try to lift the lid on PCA and make clear the strategically important role it'll play in facilitating seamless communication and information exchange for Australia's heath care ecosystem.

Provider Connect Australia:  supporting information exchange in Australia's healthcare ecosystem

Co-designing a culturally informed digital onboarding and patient engagement platform for Aboriginal and Torres Strait Islander peoples living with chronic conditions is no small feat. We sit down with Lockie Cooke, CEO of iyarn, to discuss an exciting new initiative that hopes to address the low trust, poor usability and lack of cultural alignment that often leaves many First Nations peoples excluded from digital health practices. They're currently engaged in a project funded by the Digital Health Cooperative Research Centre (DHCRC) and in collaboration with the University of Technology Sydney (UTS), indigenous-owned digital agency NGNY and the Heart Research Institute's Djurali Centre. By listening to communities and working with them, embedding their voices into the experience, they're hoping to build technology that is genuinely useful and sustainable. For clinicians, it means ensuring First Nations patients feel culturally safe first, allowing for patient-reported outcomes and experiences (PREMs & PROMs) to support continuity of care with more meaningful insights.

Co-designing a culturally informed digital onboarding and patient engagement platform for Aboriginal and Torres Strait Islander peoples living with chronic conditions is no small feat. We sit down with Lockie Cooke, CEO of iyarn, to discuss an exciting new initiative that hopes to address the low trust, poor usability and lack of cultural alignment that often leaves many First Nations peoples excluded from digital health practices. They're currently engaged in a project funded by the Digital Health Cooperative Research Centre (DHCRC) and in collaboration with the University of Technology Sydney (UTS), indigenous-owned digital agency NGNY and the Heart Research Institute's Djurali Centre. By listening to communities and working with them, embedding their voices into the experience, they're hoping to build technology that is genuinely useful and sustainable. For clinicians, it means ensuring First Nations patients feel culturally safe first, allowing for patient-reported outcomes and experiences (PREMs &amp; PROMs) to support continuity of care with more meaningful insights.

A journey in culturally informed digital onboarding - iyarn

Primary healthcare businesses and workers are on the frontlines of patient care and cybersecurity threats. With sensitive patient data and critical systems at risks, a single breach can compromise privacy, trust and care. We chat with Professor Neil Curtis - Founder & CEO, Solve Transition, Adjunct Professor of Cybersecurity, University of Southern Queensland, and now Digital Compliance Manager for Hunter New England and Central Coast PHN, to outline simple, practical and actionable steps to effectively safeguard data and respond effectively.

Primary healthcare businesses and workers are on the frontlines of patient care and cybersecurity threats. With sensitive patient data and critical systems at risks, a single breach can compromise privacy, trust and care. We chat with Professor Neil Curtis - Founder &amp; CEO, Solve Transition, Adjunct Professor of Cybersecurity, University of Southern Queensland, and now Digital Compliance Manager for Hunter New England and Central Coast PHN, to outline simple, practical and actionable steps to effectively safeguard data and respond effectively.

Digital Health Education with Katrina Otto

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