As we emerge from the pandemic and associated restrictions, Moira Clark, Professor of Strategic Marketing at Henley Business School and Director of the Henley Centre of Customer Management, discusses the changing expectations of customers who are increasingly demanding, confident and grumpy.  How can companies best serve the ‘want-it-now’ generation.

As we emerge from the pandemic and associated restrictions, Moira Clark, Professor of Strategic Marketing at Henley Business School and Director of the Henley Centre of Customer Management,&nbsp;discusses the changing expectations of customers who are increasingly demanding, confident and grumpy.&nbsp; How can companies best serve the &lsquo;want-it-now&rsquo; generation.

Leading Edge is a series of podcasts that gets inside the heads of great leaders. Thomas Mason, business journalist is joined by some of Henley Business School’s leading academics to explore and challenge their approaches and perceptions of what successful leadership should and could look like.

Leading Edge is a series of podcasts that gets inside the heads of great leaders. Thomas Mason, business journalist is joined by some of Henley Business School&rsquo;s leading academics to explore and challenge their approaches and perceptions of what successful leadership should and could look like.

Join business journalist Thomas Mason as he discusses the future of leadership with some of Henley Business School's leading academics.

Leading Edge

Leading Edge is a series of podcasts that gets inside the heads of great leaders. Thomas Mason, business journalist is joined by some of Henley Business School’s leading academics to explore and challenge their approaches and perceptions of what successful leadership should and could look like. All podcasts were recorded between 28 February and 5 March 2020.

Leading Edge is a series of podcasts that gets inside the heads of great leaders. Thomas Mason, business journalist is joined by some of Henley Business School&rsquo;s leading academics to explore and challenge their approaches and perceptions of what successful leadership should and could look like. All podcasts were recorded between 28 February and 5 March 2020.

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