What does it really mean to understand your own influence as a leader?

In this episode, host and Emmy Award-winning journalist Jessica Chen sits down with Ben Walter, CEO of JP Morgan Workplace Solutions and former head of Chase for Business — the arm of Chase Bank serving over seven million small businesses across the U.S.

Ben's leadership philosophy didn't start in a boardroom. It started watching his father, a rabbi who led a major congregation for decades in Houston, Texas. From those early lessons in authenticity and patience to a 30-year career spanning Continental Airlines, BlackRock, and Hiscox, Ben has developed a deeply human approach to leading at scale.

Ben and Jessica explore what he calls the "blast radius" of leadership — how an offhand remark from the boss can set an entire organization in motion — alongside his framework of confident humility, the idea that experience should make you both more decisive and more aware of how much can go wrong. They also get into why honest feedback is the greatest gift you can give someone in their career, and why waiting too long to address underperformance doesn't help anyone.

To hear more from Ben—check out The Unshakeables Podcast

What does it really mean to understand your own influence as a leader?
In this episode, host and Emmy Award-winning journalist Jessica Chen sits down with Ben Walter, CEO of JP Morgan Workplace Solutions and former head of Chase for Business &mdash; the arm of Chase Bank serving over seven million small businesses across the U.S.
Ben's leadership philosophy didn't start in a boardroom. It started watching his father, a rabbi who led a major congregation for decades in Houston, Texas. From those early lessons in authenticity and patience to a 30-year career spanning Continental Airlines, BlackRock, and Hiscox, Ben has developed a deeply human approach to leading at scale.
Ben and Jessica explore what he calls the "blast radius" of leadership &mdash; how an offhand remark from the boss can set an entire organization in motion &mdash; alongside his framework of confident humility, the idea that experience should make you both more decisive and more aware of how much can go wrong. They also get into why honest feedback is the greatest gift you can give someone in their career, and why waiting too long to address underperformance doesn't help anyone.
To hear more from Ben&mdash;check out <a href="https://nam04.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.chase.com%2Fbusiness%2Fpodcast&amp;data=05%7C02%7Cmattstillo%40iheartmedia.com%7C82498826087a4218a3b508deccc370fd%7C122a527e5b714eba878d9810b495b9e3%7C0%7C0%7C639173336960670877%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&amp;sdata=1JCmuuZj47TOdJEwVQwrVXzRRk96vRmsOlF0YI5Yy20%3D&amp;reserved=0" data-outlook-id="725f7f49-2c80-47bb-9fa9-98ce03a7d317" data-ogsc="blue">The Unshakeables Podcast</a>

What separates good leaders from transformational ones? Leading By Example: Executives Making An Impact takes you inside the minds of leaders who are reshaping how we work. Emmy Award-winning host Jessica Chen—bestselling author of Smart, Not Loud and founder of Soulcast Media—uncovers the real stories behind executive leadership.

Forget the polished success narratives. These conversations reveal the formative experiences, difficult decisions, and personal reckonings that actually shape how leaders guide their organizations. From Fortune 500 executives to unique C-suite officers, guests share the moments that tested their values and defined their leadership principles—the setbacks that became breakthroughs, the unconventional paths that led to innovation, and the lived experiences that inform how they cultivate impact. Whether you’re managing a team or leading your own path, this season will inspire you to lead with confidence, authenticity, and purpose.

What separates good leaders from transformational ones? Leading By Example: Executives Making An Impact takes you inside the minds of leaders who are reshaping how we work. Emmy Award-winning host Jessica Chen&mdash;bestselling author of Smart, Not Loud and founder of Soulcast Media&mdash;uncovers the real stories behind executive leadership.
Forget the polished success narratives. These conversations reveal the formative experiences, difficult decisions, and personal reckonings that actually shape how leaders guide their organizations. From Fortune 500 executives to unique C-suite officers, guests share the moments that tested their values and defined their leadership principles&mdash;the setbacks that became breakthroughs, the unconventional paths that led to innovation, and the lived experiences that inform how they cultivate impact. Whether you&rsquo;re managing a team or leading your own path, this season will inspire you to lead with confidence, authenticity, and purpose.

Leading By Example: Executives Making An Impact

Unshakeable Leadership: Building the American Dream with Ben Walter, CEO of J.P. Morgan Workplace Solutions

https://api.omny.fm/orgs/e73c998e-6e60-432f-8610-ae210140c5b1/clips/54984699-4a35-47e5-b52b-b46c00f57ac3/transcript