Behavioural Change with Josh Cleall

On this episode of the Lead With Purpose podcast host, Tze Ching Yeung talks to Josh Cleall, CEO of Jump – a company that helps other companies train their staff in more sustainable behaviours, about his career journey from intern to CEO, as well as behavioural change and sustainability.

KEY TAKEAWAYS

Our gamification tool and platform incentivises and rewards staff members and people to make tiny changes to their lifestyle, both at home and at work. These little changes all add up to a big impact which saves companies money, carbon, and can be demonstrated through the impact the staff have.
With behavioural changes you need to show people exactly why they need to be doing it. For society in general you can’t expect people to change their behaviour if the result is that makes the job or whatever they’re doing slower, more inefficient and expensive, thereby reducing their quality of life and increase their expenses. That’s clearly never going to work. You need to highlight and encourage people by showing the small actions they can take which will have positive benefits in their lives. A great example is sustainable commuting.
Fashion is an area where no one has solved this yet. You can encourage people to buy more expensive garments, or repair and fix things. There has been a slight change in this area, especially with apps like Vinted where you can buy good quality, second-hand clothing at a much cheaper price. But it’s not the answer for everyone, there’ll be lots of people who would never entertain that thought, who want high-end luxury items.
We have 300 positive behaviours that people can pick from, those behaviours have a points attributed with them: The more difficult ones have a higher points value and lower difficulty ones have lower points. Every month we publish a leaderboard with how the clients have done and the top 10 or 20 individuals each month can pick a prize. A lot of the brands we work with for these prizes have to be aspirational, not consumerist, they have to be as eco-friendly and sustainable as possible.

BEST MOMENTS

‘By encouraging people to be more active in their commuting that has a benefit on them (their costs and health), that’s the sweet spot for sustainability and behaviour change.’

‘There are some behaviours that are really carbon intensive but which you’re never going to encourage people away from, but there are lots of examples where it’s perfectly possible.’

‘Luxury fashion brands are slowly starting to change their purchasing habits, what materials they’re using, and using repurposed materials more and more.’

‘It’s human nature that we respond well to badges that we earn, whether it’s on DuoLingo or the Playstation, they spark joy. That’s the approach we take at Jump.’

ABOUT THE GUEST

Josh Cleall is CEO of Team Jump, a company that supports a variety of initiatives in the sustainability industry using technology to engage individuals and teams. He says: “Smart use of technology is at the heart of what we do, but making this technology work for our people is how we ensure real change happens. We’re constantly looking at ways we can help users learn more about what it means to be sustainable or improve their wellness and the steps they can take to achieve this.

“I joined Jump in 2013 and found that my experience in e-commerce and a MSc in Sustainable Development were a good foundation for the work that we do. I love the challenge of applying our innovative platform to different clients and workplace cultures to ensure they get the most engagement as possible, rewarding those who achieve the most is fun too!”

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ABOUT THE HOST

Tze Ching started her entrepreneurial journey back in 2007 with the launch of a sustainable clothing & home furnishing ecommerce business. Next, she created a sustainable fashion brand.

In 2019, she launched a social enterprise to help raise awareness about the negative impact of fashion at schools & colleges.

Through the 15-year journey, she learned so much, but easily the most meaningful lesson learned was about the importance of marketing. She now focuses on channelling those insights to help others succeed through We Disrupt Agency, a business coaching, mentoring & digital marketing company.

Tze Ching’s mission is to create a community of global change makers and to contribute to positive change in both people & planet.

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