People like their Starbucks exactly so. You might have seen social media posts of those crazy orders and add-ons that people like. But people aren't able to get what they want how they want it right now. There's a big ingredients shortage along with breakfast foods and cake pops and even cups, lids and straws. Anna Nagurney joins us. She's a University of Massachusetts-Amherst operations management professor. Bryant Simon is a history professor at Temple University and author of “Everything But the Coffee: Learning About America From Starbucks.”