KNX News On DemandKNX News On Demand

AI not serving it up your way at McDonalds, with glitches galore

View descriptionShare

If you've ever ordered at a fast food drive-thru..chances are you've had your order messed up. Artificial Intelligence was supposed to help fix that. But it apparently hasn't, at least at McDonald's.

McDonald's says it's ending its partnership with IBM which has been testing A-I technology at some drive-thrus since 2021. The drive-thru A-I has been criticized for getting people's orders wrong..and not just a little wrong...a lot wrong. People have gone on Tik Tok like this woman to complain..

KNX chief correspondent Charles Feldman talked to A-I expert Tony Fernandez about why A-I has failed so badly at taking food orders.

Carl's Junior and Wendy's are among other fast food chains that are either testing or using A-I in drive-thrus. 

  • Facebook
  • X (Twitter)
  • WhatsApp
  • Email
  • Download

In 1 playlist(s)

  1. KNX News On Demand

    8,831 clip(s)

KNX News On Demand

KNX: On-Demand    
Social links
Follow podcast
Recent clips
Browse 12,114 clip(s)