In this episode, Darren Whackhead puts the Consumer Protection Line to the test. He shares a personal experience of trying to return a TV and a jacket, highlighting the challenges consumers face when dealing with faulty products. He calls the Consumer Protection Line, speaking with Beryl, a consumer protector in the Western Cape, to see how effective the service is. The conversation reveals the importance of understanding consumer rights and the role of the Consumer Protection Line in resolving issues. It's a relatable and informative discussion about consumer protection in South Africa.