The death of Princess Diana in a car crash 25 years ago exemplified the media's role in her public adoration.
Her death in Paris sparked an outpouring of grief.
Vassar University psychologist Dara Greenwood told Kerre Woodham even though the emotion wasn't reciprocated, there was a sense of intimacy.
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Kerre Woodham: Did the intensification announcement allay your fears?
06:07

Gavin Grey: UK Correspondent on the arrest of Andrew Mountbatten-Windsor
09:59

Kerre Woodham: Can you see the light at the end of the tunnel?
08:34