The redesigned form for the Free Application for Federal Student Aid -- "FAFSA," for short -- was supposed to make the financial aid process easier.

But faced with messy technical meltdowns and severe delays in processing aid packages, the new system has been anything but streamlined.

For more on this, KCBS Radio's Bret Burkhart and Patti Reising were joined by Keith Wilkerson, Founder & CEO of CollegeThoughts, which helps students and families applying to college