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Bad Airline Behavior Has Become Prevalent, What Actions Are Airlines Considering to Decrease It?

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A passenger reportedly knocking out a flight attendant's teeth, a man allegedly banging on a cockpit door. Bad airline behavior seems to be on the rise now that travelers are returning to the skies.

For more, KCBS Radio news anchor Melissa Culross spoke to Andrew Thomas, Associate Professor of Marketing & International Business at the University of Akron, editor in chief of the Journal of Transportation Security and author of "Air Rage... Crisis In the Skies"

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