Qantas Pilot, Richard de Crespigny was the pilot in command of QF32 when things went terribly wrong, midair. On November 4, 2010, just four minutes after leaving the runway in Singapore, the A380 aircraft carrying 469 people suffered significant damage, leaving Captain Richard de Crespigny with no choice but to remain calm and act quickly.

Whilst the pilots worked through their checklists and scrambled to find the origin of the fault, the passengers were assured that they were safe. Clare Ryan, of seat 73A was sitting right by the wing, she saw fuel spilling from the aircraft and knew that something was not right.