In this episode of The Jane Anderson Show, I'm honored to interview one of the exceptional women I personally know, Monique Richardson. Monique Richardson is an expert and leading authority in Service Leadership and Customer Service and works with clients across the globe delivering high energy and engaging keynotes and training programs. Monique is a conference speaker and trainer who brings experience, passion, excitement and humour to the stage and to all training workshops. 

With over 22 years’ experience, Monique have had the great privilege of delivering presentations to over 50,000 people. Monique is the author of ‘They Serve Like We Lead’ and ‘Managing Difficult Customer Behaviour’ and her thoughts have been featured on Sky News, Sunrise, CEO World, and The CEO Institute. 

Monique’s ability to create deep connection and empathy with your audience stems from the extraordinary lengths she takes to understand your organisation and people and ensures she has walked in the shoes of your customer and team. All keynotes and programs are fully customised to your industry and business goals, so that it is relevant and impactful for your audience. 

Monique’s keynotes and programs are personalised, practical and powerful. Your audiences will come away with a deeper understanding of service excellence and demonstrate a commitment to serve their team, customer or colleague with a deeper level of empathy and care. 

Monique will create an experience to inspire and energise the crowd, ignite enthusiasm and motivate your leaders and teams to elevate the customer experience. The experience for your delegates continues with beyond the platform with practical take-aways and creative and innovate ways to embed learning and maintain momentum well beyond the event.

In this episode of The Jane Anderson Show, I'm honored to interview one of the exceptional women I personally know, Monique Richardson. Monique Richardson is an expert and leading authority in Service Leadership and Customer Service and works with clients across the globe delivering high energy and engaging keynotes and training programs. Monique is a conference speaker and trainer who brings experience, passion, excitement and humour to the stage and to all training workshops. 
With over 22 years’ experience, Monique have had the great privilege of delivering presentations to over 50,000 people. Monique is the author of ‘They Serve Like We Lead’ and ‘Managing Difficult Customer Behaviour’ and her thoughts have been featured on Sky News, Sunrise, CEO World, and The CEO Institute. 
Monique’s ability to create deep connection and empathy with your audience stems from the extraordinary lengths she takes to understand your organisation and people and ensures she has walked in the shoes of your customer and team. All keynotes and programs are fully customised to your industry and business goals, so that it is relevant and impactful for your audience. 
Monique’s keynotes and programs are personalised, practical and powerful. Your audiences will come away with a deeper understanding of service excellence and demonstrate a commitment to serve their team, customer or colleague with a deeper level of empathy and care. 
Monique will create an experience to inspire and energise the crowd, ignite enthusiasm and motivate your leaders and teams to elevate the customer experience. The experience for your delegates continues with beyond the platform with practical take-aways and creative and innovate ways to embed learning and maintain momentum well beyond the event.

The Jane Anderson Brand You Show is the podcast for experts, consultants, speakers, trainers, academics and coaches who are or aim to be the leaders in their field. Jane shares her insights as well as interviews those who are industry experts to find out about their experiences when marketing themselves under their Personal Brand, or name. According to US Labour Data, by 2020 50% of the workforce will be self-employed​. The ability to market & sell yourself is an essential skill for the future of work. Jane is the author of 11 books, she is one of 12 LinkedIn Influencers in Australia & NZ & her blog has been voted in the top 25 branding blogs globally by Feedspot. She is also the creator of the Lead Generation Indicator, the world's first diagnostic for experts to identify marketing gaps in their practice. As Australia's leading Personal Branding authority, Jane helps experts & leaders with trust-based, high-impact communication. Having helped over 20,000 people she has been featured on Sky Business, The Today Show, The Age, Sydney Morning Herald, BBC, Channel 9 & Management Today. On faculty in Thought Leaders Business School, she mentors experts to create a practice generating $500k-$1.5m with 1-2 staff. She is also a mentor on the Queensland State Government Advancing Women in Business Panel of Consulting Industry Experts. Jane holds one of the top 1% viewed LinkedIn profiles globally & is the host of the #1 ranked "Jane Anderson Brand You Show" Podcast in iTunes. She was nominated for Telstra Business Women Awards in 2014 & 2016. Jane speaks, runs workshops, mentoring programs and online programs to help her clients. Some of her corporate clients include International Rice Research Institute, Wesfarmers, Virgin Australia, IKEA, LEGO, Mercedes-Benz​, La Trobe Institute of Molecular Science, Australian Medical Association, Shell Energy, Deakin University, and Griffith Uni.

The Jane Anderson Brand You Show is the podcast for experts, consultants, speakers, trainers, academics and coaches who are or aim to be the leaders in their field. Jane shares her insights as well as interviews those who are industry experts to find out about their experiences when marketing themselves under their Personal Brand, or name. According to US Labour Data, by 2020 50% of the workforce will be self-employed​. The ability to market &amp; sell yourself is an essential skill for the future of work. Jane is the author of 11 books, she is one of 12 LinkedIn Influencers in Australia &amp; NZ &amp; her blog has been voted in the top 25 branding blogs globally by Feedspot. She is also the creator of the Lead Generation Indicator, the world's first diagnostic for experts to identify marketing gaps in their practice. As Australia's leading Personal Branding authority, Jane helps experts &amp; leaders with trust-based, high-impact communication. Having helped over 20,000 people she has been featured on Sky Business, The Today Show, The Age, Sydney Morning Herald, BBC, Channel 9 &amp; Management Today. On faculty in Thought Leaders Business School, she mentors experts to create a practice generating $500k-$1.5m with 1-2 staff. She is also a mentor on the Queensland State Government Advancing Women in Business Panel of Consulting Industry Experts. Jane holds one of the top 1% viewed LinkedIn profiles globally &amp; is the host of the #1 ranked "Jane Anderson Brand You Show" Podcast in iTunes. She was nominated for Telstra Business Women Awards in 2014 &amp; 2016. Jane speaks, runs workshops, mentoring programs and online programs to help her clients. Some of her corporate clients include International Rice Research Institute, Wesfarmers, Virgin Australia, IKEA, LEGO, Mercedes-Benz​, La Trobe Institute of Molecular Science, Australian Medical Association, Shell Energy, Deakin University, and Griffith Uni.

The Jane Anderson  Brand You Show is the podcast for experts, consultants, speakers, trainers, academics and coaches who are or aim to be the leaders in their field. Jane shares her insights as well as interviews those who are industry experts to find out about their experiences when marketing themselves under their Personal Brand, or name.

Jane Anderson Show Podcast

The Jane Anderson Show is delivered by Australia's Leading Personal Branding Expert, Jane Anderson herself. 

Jane shares a mix of some of her own experiences and thoughts on how you can improve your Personal Branding in your Business, as well as interviews with some of the world leading experts in their field and how they have navigated some of the challenges to grow their business under theirname.com.

Having helped over 20,000 people she has been featured on Sky Business, The Today Show, The Age, Sydney Morning Herald, BBC, Channel 9 & Management Today.

Jane speaks at conferences globally,  runs workshops, mentoring programs for experts in their field on topics such as marketing, sales, speaking and social media. On faculty in Thought Leaders Business School, she mentors experts to create a practice generating $500k-$1.5m with 1-2 staff. 

Jane holds one of the top 1% viewed LinkedIn profiles globally & is the host of the #1 ranked "Jane Anderson Brand You Show" Podcast in iTunes. She was nominated for Telstra Business Women Awards in 2014 & 2016.

The author of 4 books, she is one of 12 LinkedIn Influencers in Australia & NZ & her blog has been voted in the top 25 branding blogs globally by Feedspot. She is also the creator of the Lead Generation Indicator, the world's first diagnostic for experts to identify marketing gaps in their practice.

Jane has worked with clients such as the International Rice Research Institute, Wesfarmers, Virgin Australia, IKEA, LEGO, Mercedes-Benz?, La Trobe Institute of Molecular Science, Australian Medical Association, Shell Energy, Deakin University, and Griffith Uni.

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