How can the insurance industry make the process of making a claim less stressful for policy holders? The podcast looks at how to make the claims process easier and simpler, how some subtle changes to the claims process are better for the environment, and what increasing inflation means. Listen to find out what this means for brokers and the broader insurance industry.

Discussing the evolution of claims, our host - Steph McGovern - is joined by:

Graham Gibson, Chief Claims Officer, Allianz

Dr Matthew Connell, Director of policy and public affairs at the Chartered Insurance Institute

David Perry, Managing Director at the Federation of Small Businesses, Insurance Service