Lithium-on batteries have become increasingly common in business and our everyday lives. Although fires caused by these batteries are relatively rare, they can be catastrophic.   In this episode, we discover what lithium-ion batteries are, what the risks are, and what happens when lithium-ion batteries catch fire. Discussing how to handle these batteries and what the insurance implications are, our host - Steph McGovern - is joined by:     Madeleine Cavanagh, Loss Control Engineering Technical Property Lead, Allianz UK     Matt Humby, Senior Technical Consultant, Firechief Global

With the rapid development of eCommerce in the last five years, our latest episode looks at how businesses can keep up with new technology, supply chain disruption, and increasingly demanding customers and how insurers can help businesses stay secure as they evolve. We discuss the future of eCommerce and the next challenges this sector faces with our host - Steph McGovern - who is joined by: Sarah Murrow, CEO, Allianz Trade UK & Ireland Huw Evans, Head of Insurance at KPMG

In another special episode of Insurance Tomorrow, we look at how preparation and how marginal gains can lead to success, inside and outside of the sporting arena. As the proud partners of Team GB and ParalympicsGB, we thoroughly enjoyed talking to Jonny Riall, Head of Performance Services, ParalympicsGB and Helena Rowlands, Olympic and English rugby union player about the relationship between performance and results.

With the Olympic and Paralympic Games just a few weeks away, in this special episode of Insurance Tomorrow, we look at the parallels between sport and business life, and how resilience, marginal gains and thorough preparation can benefit a range of situations, from the trackside to the workplace. As the proud partners of Team GB and ParalympicsGB, we were delighted to welcome ParalympicsGB para cyclist Jody Cundy CBE to chat to our host, Steph McGovern, about his achievements. Jody has represented Great Britain at seven Summer Paralympics winning eight Gold, one Silver and three Bronze medals across swimming and cycling events.

What do brokers need to know? What is it going to take to bring the insurance industry into a new era of trust, climate risk and changing customer behaviours? How can the industry make its products better, and provide cover the that people and companies need? We discuss the future of insurance products and how they will evolve in the next ten years and beyond with our host - Steph McGovern - who is joined by: Nick Hobbs, Chief Distribution Office, Allianz Commercial Huw Evans, Head of Insurance, KPMG

The BIBA conference has a well-earned reputation for showcasing the most influential and inspiring trends for our industry. In our BIBA special episode we discuss the future of customer experience, how brokers drive the insurance sector, and how things could change over the next decade. From personalisation of products to the digital journey our host - Steph McGovern - is joined by: Nadia Cote, MD, Allianz Commercial David Perry, CEO of FSB Insurance Service 

Autonomous vehicles or self-driving cars are supposed to be just round the corner, but we’ve been saying this ever since the first episode of Insurance Tomorrow. They may seem like something from science fiction, but a few specialised examples could hit the roads in a few years time. The benefits and implication the technology could bring are huge, but so are the challenges for the insurance industry.. Our host - Steph McGovern - seeks to establish where are we and what are the issues with experts: Alexandra Wyard, Underwriting Director, Allianz Personal Tom Leggett, Vehicle Technology Manager at Thatcham Research

In the last episode of Insurance Tomorrow for 2023, we look back at some of the most significant issues we have discussed over the past year, as we examine some of the most important global trends in the months and years to come and explore how they might affect the insurance industry. Our host - Steph McGovern - discussed the cost of living crisis, the skills shortage, artificial intelligence, and even recorded an episode live at the BIBA conference.

In this episode we look at how the insurance industry can drive the transition to Net Zero, and the importance of ESG for Business. Net Zero is now a well-known phrase, but we ask how we can translate into it with urgency. It’s something Governments can push but business and the insurance industry can help change mindsets and processes. While the transition to net zero can appear like a huge long term task for firms just starting on their net zero journey, our host - Steph McGovern asks what practical things can insurance companies do now to have a positive impact on climate change. She is joined by: Jon Dudenay, Allianz Head of Mid Market Portfolio StearingAnna Valero is a Senior Policy Fellow at the LSE’s Centre for Economic PerformanceJo Goddard, Director, Green & Good Consulting

It seems we have a big problem with financial literacy in the UK. More young people struggle with simple calculations, and a recent survey for Allianz said even adding up basic change was an issue many struggle with. We explore what this means when it comes to buying insurance, why people are so bad at calculating risk, and whether it would help if financial education is changed in schools. To find out why there is a higher concentration of high financial literacy amongst the older generations, and more so for men, our host - Steph McGovern - is joined by: Patricia Pelayo Romero, an economist with Allianz John Jerrin, a Professor of Education and Social Statistics at UCL

Over the past few months we've heard a lot about AI, or Artificial Intelligence. In this podcast we explain how AI can analyse data from various sources such as customer information, accident reports, and policy details. Discussing how AI can help the insurance industry by assessing the validity of claims, calculate payouts, and even detect fraudulent activities, our host - Steph McGovern - is joined by: Dave Carey, Managing Director, Mid-Market, Allianz Ben Gower, an Elixirr Partner

Recorded live in front of a studio audience from the 2023 BIBA Conference in Manchester.  Hear some of the most influential speakers in the industry discuss the key issues facing brokers today, from how the cost of living crisis may cause more under insurance to how AI can help the industry fight fraud. Our host - Steph McGovern - is joined by: Colm Holmes, Allianz, Graeme Trudgill, BIBA, Mervyn Skeet, ABI

Allianz Commercial detected £70 million worth of insurance fraud in 2022, an increase of over ten percent on the previous year. This is similar to other fraud upticks, when with each economic downturn, insurers usually see fraud escalate. In this episode we drill into the reasons why, and what can be done to combat the fraudsters. Our guests explain that even though we are in the midst of a cost-of-living crisis, we don't want our honest customers to bear any additional costs from fraudsters. To find out what brokers should be aware of in the insurance fraud space and what can they do to help prevent it, our host - Steph McGovern - is joined by: James Burge, Head of Counter Fraud, Allianz Ursula Jallow, Director of the IFB

Many small businesses have struggled to recruit people in the last year, partly because fewer people are in employment than before the pandemic. It looks like one of the biggest risks for small businesses is that they will find it difficult to grow if they can’t find enough staff. The government is encouraging older workers back to the office, after many took early retirement but are there are skilled workers, particularly those who want to work part time, who could also help? Making sense of this conundrum, our host - Steph McGovern - is joined by: Emma Saunders, a senior HR manager at Allianz Clare Kelliher, a professor of work and organisation at Cranfield School of Management Ann Francke, chief executive of the Chartered Management Institute

It’s not been an easy time for business owners over the last few years. In this episode we talk about how to ensure your business remains resilient in challenging times. Over two thirds of SMEs in the UK are concerned about the ongoing cost-of-living crisis, inflation and energy prices. The economic outlook is uncertain, with increasing inflation, and a downturn in consumer confidence. So what should businesses do? Providing some advice to ensure businesses remain business resilient during such unpredictable times our host - Steph McGovern - is joined by: Stuart Daws, Head of Loss Control Engineering at Allianz External contributors: Tina McKenzie, Chair of UK Policy, Federation of Small Businesses

In the last episode of Insurance Tomorrow, we look back at some of the most significant issues we have discussed over the past year, as we examine some of the most important global trends in the months and years to come and explore how they might affect the insurance industry. Our host - Steph McGovern - discussed the future of claims, cybersecurity, underinsurance, electric vehicles, ESG, and flexible working, plus much more besides.

In this episode we talk about the new ways of working in a post pandemic world, and what can be done to help businesses, customers, and employees thrive in this environment. Flexible working has been shown to provide employees with more control, transmits trust, allows for a better work-life balance and can even have a positive effect on the environment. But how do we make it work without undermining team building and a collaborative culture? Our host - Steph McGovern - is joined by: Julie Harrison, Chief HR Officer at Allianz, and Professor Sir Cary Cooper, CBE, Manchester Business School

Just how does ESG impact on insurance? Sustainable insurance is a strategic approach where all activities in the insurance value chain, including interactions with stakeholders, are done in a responsible and forward-looking way by identifying, assessing, managing and monitoring opportunities associated with environmental, social and governance issues. Discussing all matters ESG our host - Steph McGovern - is joined by: Glen Clarke, Head of Strategy and Transformational Propositions, Allianz Jo Goddard, Founder of Green & Good Consulting

Are you thinking of going electric - with your car that is? From 2030, there won't be a choice: new conventional petrol or diesel cars and vans won't be sold in the UK. We look at the implications as we move to e-mobility for the insurance industry. From where liability lies if there is an issue with charging vehicles, and the infrastructure behind plugging in your car and van, to what happens in the event of a claim. Discussing electric vehicles and the implications, our host - Steph McGovern - is joined by: Nick Kelsall, Head of Motor Claims, Allianz Gill Nowell, Head of Electric Vehicle Communications, ElectriX

One of the worst mistakes a firm can make happens before a loss occurs, is to be underinsured. With inflation increasing over the next few years, many small firms may accidentally be in a position where their insurance doesn’t cover the full value that could be lost.  The pandemic has resulted in many businesses operating in ways they didn't expect, and for which they may not have full cover. We examine a key part brokers have in ensuring that companies are adequately insured, for example by reviewing the sum insured both at renewal time and when changes happen to the business.   Discussing underinsurance and its implications, our host - Steph McGovern - is joined by: Helen Bryant, Director, Digital Trading, Allianz Alastair Blundell​, Head of General Insurance, BIBA (British Insurance Brokers' Association)

Allianz’s 2022 Risk Barometer ranked cyber-security the number one threat to businesses in the near future. Attack can vary from bringing down entire computer networks to large data breaches. However, cyber crime doesn’t discriminate depending on the size of the company - it can impact all sizes, from one person operators to large companies. There are a number of measures that brokers and companies can take to protect themselves. We examine how cyber-attacks effect the insurance industry and how can companies protect themselves. Discussing Cyber Crime and its implications , our host - Steph McGovern - is joined by: Hayley Eastman Dale, Head Of Information Security, Allianz Tonia Dudley, Director, Strategic Advisor, Cofense

How can the insurance industry make the process of making a claim less stressful for policy holders? The podcast looks at how to make the claims process easier and simpler, how some subtle changes to the claims process are better for the environment, and what increasing inflation means. Listen to find out what this means for brokers and the broader insurance industry. Discussing the evolution of claims, our host - Steph McGovern - is joined by: Graham Gibson, Chief Claims Officer, Allianz Dr Matthew Connell, Director of policy and public affairs at the Chartered Insurance Institute David Perry, Managing Director at the Federation of Small Businesses, Insurance Service

Steph McGovern chats with Steve Kelly from Allianz, Daniel Grosvenor from Deloitte and Kris Timmermans, European Renewables Lead from Accenture, to discuss the opportunities that the transition to renewable energy may bring and what is currently holding it back. How is the insurance industry helping and how is it likely to be affected?

Over the last 18 months, the pandemic has made uncertainty a shared theme amongst businesses. Not to mention other external factors such as Brexit, economic downturns and natural disasters.  And there’s no doubt that the ingenuity, resilience and flexibility of supply chains have been tested, as they have sought to maintain essential operations. Businesses must now build in sufficient flexibility to protect against future disruptions.   In this episode, Steph McGovern explores Supply Chains with: Oleh Melnyk - Head of procurement and property management, Allianz Insurance   Jamie Chalmers – Supplier Relationship Manager, Allianz Insurance  Ben Howarth – Director General Business Manager, ABI 

The way our buildings are constructed has come a long way in recent years, and is still changing and improving. New methods significantly reduce the impact of construction on the environment and also cost less – but being so new, how do they compare with the methods that have been around for hundreds of years? And what impact could this have on the insurance industry?  Steph McGovern explores Modern Methods of Construction, also known as 'Modern Methods' with:  Steve Kelly, Head of Insurance, Engineering, Construction and Power at Allianz Insurance Jonathan Purvis, Policy Advisor, General Insurance Team at the ABI  Trudi Sully, Impact Director at the Construction Innovation Hub

Our 2021 ‘BIBA Special’ episode of the series, with the virtual conference taking place on the 12th and 13th May. Steph is joined by four of our Allianz senior board members to discuss some of the key topics which are to be covered at  the BIBA 2021 conference, with a focus on building resilience, together. The topics include the future of insurance broking, mental health, the regulatory impact of Covid-19 and diversity and inclusion in the insurance industry.  Our guests are: Simon McGinn, General Manager Neil Clutterbuck, Chief Underwriting Officer Stephanie Smith, Chief Operating Officer Graham Gibson, Chief Claims Officer.

Underinsurance isn’t a new concept and has always been an issue for insurers, brokers and businesses of all sizes. But given the events of the last year – namely the pandemic and Brexit - businesses might be facing more underinsurance than ever before. Businesses have had to adapt their businesses; with their employees working from home or changing how they provide their products. But as a result of these changes, businesses may have new requirements for their insurance coverage which hasn’t been considered.  Steph McGovern explores underinsurance and its impact on the insurance industry with: Simon Parrish, Head of SME Underwriting at Allianz UK Graeme Trudgill, British Insurance Brokers Association - Main Board Director David Perry, Managing Director at the Federation of Small Businesses, Insurance Service

Recently, open banking has enabled authorised third parties to access the financial data of individuals and businesses, to provide recommendations on products and services. The FCA is now looking at how this data sharing could help sell other financial products such as insurance. This is known as open finance.   But what impact could this have on the insurance industry?  Steph McGovern explores Open Finance and its impact on the insurance industry with:  Glen Clarke, Head of Transformational Propositions at Allianz UK  John Hallsworth, UK Management Consulting Executive from KPMG  Ben Howarth, Manager for Climate Change and Open Data Policy at ABI 

‘Emobility’ is a concept referring to electrified power in all types of vehicles – from electric cars, to scooters and e-bikes. Emobility already exists today in many forms and is continuing to grow, and it’s predicted that electric vehicles will become common transport on our roads across UK by 2030.   But what will be the impact of this for brokers, businesses and insurers?   Steph McGovern explores Emobility and its impact on the insurance industry with:  Michael Maicher, Global Partner & Director at Allianz Partners  Richard Billyeald, Thatcham – Chief Technical Officer, leading on electrical research  Patrick Hertzke, Partner at Mckinsey and Company 

In the last year, ‘resilience’ has become a buzzword, as businesses are faced with the uncertainty caused by external factors more than ever; the pandemic, economic downturn, natural disasters or the potential of other threats like cybercrime.  Steph McGovern explores business resilience and its impact on the insurance industry with:  Stephanie Smith – Chief Operating Officer at Allianz  Claire Walker – Co-Executive Director of the British Chambers of Commerce  Maria Albonico – Partner at McKinsey and Company, who led their research on SME resilience through COVID-19 

We use smart technology every day without really thinking about it – from watches to speakers, mobile phones to doorbells. Technology like this on a much larger scale is having a significant impact on industry, representing the fourth revolution in manufacturing.   Steph McGovern explores smart industry and its impact in the insurance industry with: Glen Clarke, Head of Transformational Propositions at Allianz, Thorsten Schröer – Director for Automotive & Electronics Industry for IBM in Germany Natasha Stern - Partner at McKinsey and Company   See acast.com/privacy for privacy and opt-out information.

5G will mean faster download and upload speeds. But this isn’t just good news for uploading content to Instagram. It has the potential to be an indispensable technology for business. There are suggestions that by 2035, 5G will enable $12.3 trillion of global economic output and support 22 million jobs worldwide.   It could enable the health service to share data more efficiently, change the way autonomous vehicles talk to each other, and enable swarms of search and rescue drones to communicate wirelessly with each other. This all sounds very cool but what does this all mean for the insurance industry?  Steph McGovern is joined by: James Tucker – Transformational Propositions Manager from Allianz, Martin Hynes – International 5G Team at Verizon Rahim Tafazolli - Regius Professor from the 5G Innovation Centre at the University of Surrey.   See acast.com/privacy for privacy and opt-out information.

Three of our Allianz senior board members join us to discuss the future of insurance, in light of the recent Covid-19 global pandemic. How will it impact the insurance industry, brokers and SMEs in the next years and decades to come?  Joining us for this discussion are: Simon McGinn, General Manager, Neil Clutterbuck, Chief Underwriting Officer Graham Gibson, Chief Claims Officer.   See acast.com/privacy for privacy and opt-out information.

Sustainable Claims is a crucial element of Allianz’s business and combines protecting customers while aiming to meet environmental commitments.     It means that physical damage resulting in a claim could be fixed using recycled or sustainable products. But it’s about much more than parts. Discussing the future of sustainable claims, our new host - Steph McGovern - is joined by: Colin Davis - Head of Supplier Services in Claims at Allianz, Bronwyn Claire - Senior Programme Manager at Climatewise Jason Cross - Client Relationship Director at Synetiq Lauren Robson - Insurance Services Account Manager from Plastic Surgeon    See acast.com/privacy for privacy and opt-out information.

February 2020 was the wettest on record for England according to Met Office Statistics. The UK was hit by two storms; Denis and Ciara in subsequent weekends causing storm damage to hundreds of homes and businesses across the country. By contrast, the summer of 2019 saw the UK’s highest ever temperature recorded. A high of 38.7 was measured in Cambridge in July. So what does this mean for the insurance industry and the businesses they protect?  Nick hewer discusses climate change and the insurance industry with: Jon Dye, CEO of Allianz UK and Chair of the ABI, Andy Thornley Head of Corporate Affairs at BIBA Patrick Sachon from the Met Office.    See acast.com/privacy for privacy and opt-out information.

This year, Cyber Crime took the top spot on the Allianz Risk Barometer for the first time on its own. Businesses are facing a number of challenges such as larger and higher cost data breaches, more ransomware incidents and the increasing prospect of litigation after an event.  But have the risks changed since we last looked at this subject and has the business landscape changed the way it thinks and protects itself against cyber risks?  Nick Hewer meets: Rehan Hussain, deputy manager of cyber, Allianz Global Corporate & Specialty; Susan Crabtree, Head of product Development, Allianz Global Corporate & Specialty Daniel Pearce - Senior Analyst, Global Data Andy Thornley, Head of corporate affairs, BIBA.   See acast.com/privacy for privacy and opt-out information.

There is plenty of excitement around Blockchain, but could it transform the global insurance industry? It’s also widely acknowledged that many businesses are only just starting to get to grips with what is possible. Nick Hewer discusses blockchain with Adam Rates, Head of Strategy and Architecture at Allianz, Michael Cook, UK Insurance Blockchain Lead at PWC and Rebecca Oliver, Business Development Director from Chain That, who provide blockchain-based solutions for the insurance industry.    See acast.com/privacy for privacy and opt-out information.

More than half of all humans globally live and work in cities and urbanised areas, with this set to increase to 68% by 2050. Taking population growth into account, the United Nations estimates that this could mean another 2.5 billion people will be living in the world’s cities. So cities are becoming smarter. Risks will change. Old risks such as of burglary and theft will diminish, new ones, like cyber, will emerge. Being able to respond to these changes with the right cover will be essential for insurers. Joining Nick Hewer today to discuss this in more detail are: Glen Clarke, the Head of Transformational Propositions at Allianz, Dan Hubert the CEO of the smart-parking platform AppyWay, and Graham Thrower the Head of Infrastructure and Investment, at the smart-city consultancy Urban Foresight.   See acast.com/privacy for privacy and opt-out information.

Smart devices – connected through the Internet of Things, talking to each other, and harvesting data in real time – are on the rise. By 2020, more than half of major new business processes and systems will incorporate some element of the Internet of Things. It has the potential to completely redefine the traditional insurance business model, shifting the focus from paying out after the event, to the prevention of accidents occurring in the first place. Nick Hewer is joined by James Tucker – Smart Technology Manager, Allianz Daniel Pearce - Senior Analyst, Global Data Russ Mckay - Global solutions Architect, IBM Watson IoT division Lottie Macnair – Design Researcher, Connected Places Catapult   See acast.com/privacy for privacy and opt-out information.

Insurers have always gathered data to understand the nature of the risks they insure against. However, with such unprecedented volumes of data from new sources now available, and rapid advances in technology, it can be stored and analysed much more quickly than in the past. So what tangible changes will this bring for customers and brokers alike? Nick Hewer presents our discussion with: Andy Roberts – Head of Data for Claims, Allianz Vincent Spruyt - Chief Innovation Officer, at data science company Sentiance Ian Bird - Director of Analytics & Data Services Advisory, Guidewire Software   See acast.com/privacy for privacy and opt-out information.

Three of our Allianz experts from across the business join us today to discuss how sustainability will affect the insurance industry and businesses and what can be done. We look at some of the key areas sustainability and climate change are having an impact on in the insurance and business sector right now and in the importantly, in the future. We take a look at three areas of sustainability affecting the insurance industry; sustainable claims, climate change and sustainability as a business. And importantly discuss how this will impact and affect businesses and brokers. Nick Hewer is joined by; - Graham Stait, Head of Claims Supply and Experts - Scott Henderson, Reinsurance Manager - Nicola Blundell, Workspace Services Manager   See acast.com/privacy for privacy and opt-out information.

The working week no longer means Monday to Friday, 9 to 5. Home working and the gig economy are changing the workplace, and according to figures published by the ONS in February 2019, the number of self-employed people in the UK increased from 3.3 million people in 2001 to 4.8 million in 2017 – that’s just over 15% of the workforce.  So in this era of new working patterns, does that demand new ways of thinking about insurance? Nick Hewer is joined by: Helen Bancroft – Underwriting Manager at Allianz John Palmer - Senior Editor at Acas Daniel Pearce - Insurance Analyst at GlobalData.    See acast.com/privacy for privacy and opt-out information.

Business Interruption, both damage and non-damage, can have catastrophic consequences ,yet research shows that only 1 in 3 UK business have sufficient cover. Nick Hewer's panel discuss the changes to BI insurance in recent years, and how brokers can offer customers more comprehensive advice on the subject. Joining Nick are: Donna Smith – Former Underwriting Manager in the Small Business Team at Allianz. Mike Hallam – Head of Technical Services at BIBA (British Insurance Brokers Association) Matt Dickenson – Federation of Small Businesses    See acast.com/privacy for privacy and opt-out information.

Nick Hewer welcomes three of our Allianz senior board members - Simon McGinn, General Manager, Neil Clutterbuck, Chief Underwriting Officer and Graham Gibson, Chief Claims Officer. This round table discussion explores key trends and topics which are to be covered at the BIBA 2019 conference such as Cyber and Mental Health in the Workplace.   See acast.com/privacy for privacy and opt-out information.

Robotics are revolutionising many parts of the business world, including the insurance industry. Advocates for the technology promise that it will be a positive influence for a workforce, increasing productivity and freeing up people for more beneficial roles. But in reality, is this true? And how will it affect insurance in the future? Nick Hewer presents, with guests: Jenny Steyn – Head of Business Systems, Allianz, Richard Archer – Director of Digital and Intelligent Automation at EY Andy Thornley – Head of Corporate Affairs at BIBA   See acast.com/privacy for privacy and opt-out information.

In 2016, insurers detected 125,000 dishonest insurance claims valued at 1.3 billion pounds - according to the Association of British Insurers. But the insurance industry is fighting back. Earlier this year, Allianz announced they’d made record savings of nearly 63 million pounds in their battle against insurance fraud.  So what tricks are fraudsters using and what is being done to prevent it?  Nick Hewer discusses fraud and its implications with:  Nick Kelsall, Fraud Manager at Allianz, Ben Fletcher, Director of the Insurance Fraud Bureau Jenny Hemmings, Group Risk & Compliance Director at the Broker Network         Insurance Tomorrow - A Podcast from Allianz   See acast.com/privacy for privacy and opt-out information.

Technology has revolutionised the business world, from the way an organisation interacts with customers or clients to the way they store and read data. According to Allianz, by 2020 the data universe will reach 40 zettabytes – that’s the equivalent of every person in the world filling ten 64GB smart phones with data   The research also suggests cyber crime costs the world economy 445 billion dollars a year. The attacks varied from bringing down entire computer networks to large data breaches. But cyber crime doesn’t discriminate depending on the size of the company. The Federation of Small Businesses discovered that two thirds of their members have been a victim of cyber crime in the last two years.   And if you’re not insured, an attack could be very costly.   Nick Hewer discusses Cyber Crime and its implications with:  Doug Needham, Information Security Officer at Allianz;  Louise Stewart Director of Communications at the Federation of Small Businesses;  Andy Thornley Head of Corporate Affairs at the British Insurance Brokers Association,  Neil from National Crime National Cyber Security Centre. Insurance Tomorrow - A Podcast from Allianz   See acast.com/privacy for privacy and opt-out information.

A recent report estimates there will be more than 76,000 drones in use across UK skies by 2030, with nearly 630,000 people working in the drone economy, adding £42 billion to UK GDP. They’re already being used in many sectors including farming, the emergency services and the insurance industry. But their relatively low cost also means they are affordable to the general public. How will the wider business world benefit from drone technology and how should the insurance industry adapt as ownership grows? Nick Hewer discusses the future of drones with: Tom Chamberlain - Underwriting Manager Aerospace and General Aviation at Allianz Global Corporate and Specialty - London. Tony Avery – Underwriter – General Aviation and Aerospace at Allianz Global Corporate and Specialty - London. James Dunthorne - Standards Director – Association of Remotely Piloted Aircraft Systems UK (ARPAS UK) Elaine Whyte (UK - Technology and Innovation) PWC Insurance Tomorrow - A podcast brought to you by Allianz UK   See acast.com/privacy for privacy and opt-out information.

Technology has really shaken up the customer experience. Products and services are available around the clock at the touch of a button, and customers are interacting with companies through chatbots on their smartphones. So what does this mean for customer expectations, how are they changing? And what opportunities and risks does this present for the insurance industry? In this episode of Insurance Tomorrow, hear from our experts on how companies are working to future proof their customer services. In this episode, host Nick Hewer talks to: Graham Gibson – Chief Claims Officer, Allianz UK and Chairman, Thatcham Research Heather Smith – Managing Director, LV= Direct Business Philip Graves – Consumer Psychologist, Associate at Frontier Economics and Author of Consumerology Insurance Tomorrow – A podcast brought to you by Allianz UK   See acast.com/privacy for privacy and opt-out information.

Brexit is only months away, so what will it mean for the UK insurance industry? What tangible effects has the referendum decision already had? What impacts and risks should UK businesses and insurance brokers already be planning contingencies for? Which possible opportunities should we be poised to take advantage of? NIck Hewer hosts an in-depth discussion with an expert panel: Neil Dwane – Global Strategist – Allianz Global Investors; Alan Soady – Federation of Small Businesses; Jonathan De Beer – Senior Advisor, Association of British Insurers; Ben Reid – Associate Partner - EY A podcast from Allianz Insurance UK   See acast.com/privacy for privacy and opt-out information.