In this episode of Impact and Influence series, Lauren sits down with Sarah Edwards, from Cotality, to unpack what exceptional client experience truly looks like in today’s rapidly evolving real estate landscape. Sarah shares why understanding the problem your customer is trying to solve is the real starting line, and how strong onboarding, clear communication, and meaningful feedback loops create lifelong advocates. This episode dives into operationalising “moments that matter,” leading teams with clarity, and building client experiences that deliver value well beyond the transaction.

 To find out more about Sarah | Sarah Edwards | Cotality

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To access any documents referred to in any of our episodes, please reach out to admin@regrowthkyliewalsh.com or connect with us with the below links.

REGROWTH Consultancy is a coaching and consulting business.  Our purpose is to provide industry with meaningful choices, to improve competencies, connection, curiosity & kindness to elevate the reputation & sustainability of profession.

Discover how we can help your business

Conference, Study Tours, and Courses | Events, Courses, Retreats & Conferences — REGROWTH for Real Estate

Templates, Tools & Frameworks | Click here

Partners to support your business goals | Click here

Our solutions & services | Click here

For more about Kylie & Lauren | Click here 

Connect with us below

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Facebook | Regrowth | Lane Cove NSW | Facebook

In this episode of Impact and Influence series, Lauren sits down with Sarah Edwards,&nbsp;from&nbsp;Cotality, to unpack what exceptional client experience truly looks like in today&rsquo;s rapidly evolving real estate landscape. Sarah shares why understanding the problem your customer is trying to solve is the real starting line, and how strong onboarding, clear communication, and meaningful feedback loops create lifelong advocates. This episode dives into operationalising &ldquo;moments that matter,&rdquo; leading teams with clarity, and building client experiences that deliver value well beyond the transaction.
&nbsp;To find out more about Sarah |&nbsp;<a href="https://www.cotality.com/au/leadership-team/sarah-edwards" data-saferedirecturl="https://www.google.com/url?q=https://www.cotality.com/au/leadership-team/sarah-edwards&amp;source=gmail&amp;ust=1768274388933000&amp;usg=AOvVaw3tqUpiaK7X3uMvvabTlNfY">Sarah Edwards | Cotality</a>
Impact &amp; Influence is proudly brought to you by FLK it Over&nbsp;<a href="https://flkitover.com/" data-saferedirecturl="https://www.google.com/url?q=https://flkitover.com/&amp;source=gmail&amp;ust=1768274388933000&amp;usg=AOvVaw3iEvW271n-8J912JgFKkpm">FLK it over | Electronic Signature Software &amp; Quick SMS Signing</a>
To access any documents referred to in any of our episodes, please reach out to&nbsp;<a href="mailto:admin@regrowthkyliewalsh.com">admin@regrowthkyliewalsh.com</a>&nbsp;or connect with us with the below links.
REGROWTH Consultancy is a coaching and consulting business.  Our purpose is to provide industry with meaningful choices, to improve competencies, connection, curiosity &amp; kindness to elevate the reputation &amp; sustainability of profession.
Discover how we can help your business
Conference, Study Tours, and Courses |&nbsp;<a href="https://regrowthkyliewalsh.com/events-courses-retreats-conferences" data-saferedirecturl="https://www.google.com/url?q=https://regrowthkyliewalsh.com/events-courses-retreats-conferences&amp;source=gmail&amp;ust=1768274388933000&amp;usg=AOvVaw0QMfUeXoKz_3Ry5Hf3GN6S">Events, Courses, Retreats &amp; Conferences &mdash; REGROWTH for Real Estate</a>
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For more about Kylie &amp; Lauren |&nbsp;<a href="https://regrowthkyliewalsh.com/our-team" data-saferedirecturl="https://www.google.com/url?q=https://regrowthkyliewalsh.com/our-team&amp;source=gmail&amp;ust=1768274388934000&amp;usg=AOvVaw2mDK8UvnVnAQ_qYNCWOhi7">Click here&nbsp;</a> 
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The only podcast series to cover the A to Z for Real Estate Business owners. An industry now worth more than mining, $11 trillion annually to the Australian Economy – (source Core Logic, Cotality, the global leader in property data.) All other podcasts for the sector focus on just leadership or high performing sales strategies. 

Our hosts have combined over 50 years proven experience in running scalable a sustainable & profitable business. Interviews will cover insights & practical coaching tips with free templates and resources,  interviews with Australia’s most celebrated business owners and partnerships, industry partners will give advice across a vast cross section of topics including trademarks, partnership agreements, profit, reporting, culture, client experience, competency assessments, mystery shopping, which technology and platforms to deploy, leadership gasp and development, metrics and numbers that matter to thrive. Interviews will focus on what people got wrong and what happened when they got it right and the impact on recruitment, retention and profit. We have already recorded 20 interviews and are using Pro podcast to help us produce the series to be as professional as possible. With new episodes released weekly, it's the ultimate go-to resource for clarity, scale, leadership inspiration, and essential fundamentals to strengthen your profit, culture, enhance CX, and accelerate momentum.

These conversations are culturally aligned, solution-focused, and always authentic.

Kylie Walsh the founder of REGROWTH is a previous Finalist in the Telstra business women of the year and Awarded RealEstate.coms’s Most Influential Women in Property in Australia.

Both Lauren and Kylie the hosts are licenses agents and accredited trainers and both trail blazers in the Real Estate community.

The only podcast series to cover the A to Z for Real Estate Business owners. An industry now worth more than mining, $11 trillion annually to the Australian Economy &ndash; (source Core Logic, Cotality, the global leader in property data.) All other podcasts for the sector focus on just leadership or high performing sales strategies.&nbsp;
Our hosts have combined over 50 years proven experience in running scalable a sustainable &amp; profitable business. Interviews will cover insights &amp; practical coaching tips with free templates and resources, &nbsp;interviews with Australia&rsquo;s most celebrated business owners and partnerships, industry partners will give advice across a vast cross section of topics including trademarks, partnership agreements, profit, reporting, culture, client experience, competency assessments, mystery shopping, which technology and platforms to deploy, leadership gasp and development, metrics and numbers that matter to thrive. Interviews will focus on what people got wrong and what happened when they got it right and the impact on recruitment, retention and profit. We have already recorded 20 interviews and are using Pro podcast to help us produce the series to be as professional as possible. With new episodes released weekly, it's the ultimate go-to resource for clarity, scale, leadership inspiration, and essential fundamentals to strengthen your profit, culture, enhance CX, and accelerate momentum.
These conversations are culturally aligned, solution-focused, and always authentic.
Kylie Walsh the founder of REGROWTH is a previous Finalist in the Telstra business women of the year and Awarded RealEstate.coms&rsquo;s Most Influential Women in Property in Australia.
Both Lauren and Kylie the hosts are licenses agents and accredited trainers and both trail blazers in the Real Estate community.