While there are other ways to write these days, the pen remains one of the most unique and powerful writing instruments. And the admiration for the instrument, specifically fountain pens, have led Lai Kim Hoong to set up PenGallery, a retail store that’s meant to supply these pens, and other materials, to enthusiasts. He joins us on the show to share the story of how he started PenGallery more than twenty years ago, how they pioneered e-commerce back when it was not as fashionable and mainstream, and how they reinvented themselves to remain relevant, despite challenges and threats to their existence.

Photo Credit: PenGallery