After analyzing more than 100,000 recorded business calls, Tom discovered that customer interactions are rarely just about products, policies, or solving problems. They reveal fear, trust, frustration, loneliness, leadership, and the deep human need to feel heard.

In this insightful conversation, Tom joins I Am Refocused Radio to discuss what corporate America taught him about human behavior, how trust is built or broken in a matter of moments, and why listening may be one of the most powerful leadership skills we can develop.

We also explore the lessons behind his bestselling book, This Call May Be Monitored, his journey as an author, speaker, storyteller, and faith-driven creator, and how better conversations can transform businesses, relationships, and everyday life.

https://tomvanderwell.com/

 

After analyzing more than 100,000 recorded business calls, Tom discovered that customer interactions are rarely just about products, policies, or solving problems. They reveal fear, trust, frustration, loneliness, leadership, and the deep human need to feel heard.
In this insightful conversation, Tom joins I Am Refocused Radio to discuss what corporate America taught him about human behavior, how trust is built or broken in a matter of moments, and why listening may be one of the most powerful leadership skills we can develop.
We also explore the lessons behind his bestselling book, This Call May Be Monitored, his journey as an author, speaker, storyteller, and faith-driven creator, and how better conversations can transform businesses, relationships, and everyday life.
<a href="https://tomvanderwell.com/">https://tomvanderwell.com/</a>
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"I Am Refocused Radio" is more than just a podcast—it's a movement of purpose-driven storytelling that inspires, uplifts, and empowers. Hosted by Shemaiah A. Reed, a calm and thoughtful creative with a background in media, music, and the arts, the show dives deep into conversations that resonate.

From a humble start in a San Antonio barbershop, Shemaiah’s journey has grown into a global platform featuring over 1,000 interviews with a diverse array of guests—celebrities, CEOs, community leaders, and everyday people with extraordinary stories. Each episode offers a blend of faith, personal growth, perseverance, and hope, fostering a space where listeners can find clarity and rediscover their purpose.

Whether you’re seeking inspiration, innovative ideas, or a moment of peace in a busy world, "I Am Refocused Radio" invites you to refocus your mind and embrace a life aligned with meaning and authenticity. Tune in to join this global community and hear the stories that connect us all.

"I Am Refocused Radio" is more than just a podcast&mdash;it's a movement of purpose-driven storytelling that inspires, uplifts, and empowers. Hosted by Shemaiah A. Reed, a calm and thoughtful creative with a background in media, music, and the arts, the show dives deep into conversations that resonate.
From a humble start in a San Antonio barbershop, Shemaiah&rsquo;s journey has grown into a global platform featuring over 1,000 interviews with a diverse array of guests&mdash;celebrities, CEOs, community leaders, and everyday people with extraordinary stories. Each episode offers a blend of faith, personal growth, perseverance, and hope, fostering a space where listeners can find clarity and rediscover their purpose.
Whether you&rsquo;re seeking inspiration, innovative ideas, or a moment of peace in a busy world, "I Am Refocused Radio" invites you to refocus your mind and embrace a life aligned with meaning and authenticity. Tune in to join this global community and hear the stories that connect us all.

I Am Refocused Podcast

I Am Refocused Radio provides a space that welcomes people to speak freely about real life experiences through various platforms to engage and encourage those who are looking to find their purpose.