On this episode of Intelligen's Humanising Data Podcast, our CTO, Adam Morton, had a really interesting chat with Jeremy Francis who is the COO of Helia. With a career spanning more than two decades, Jeremy has managed companies such as Westpac and Pepper Money before his current role as COO. Jeremy and Adam tackle a number of different topics including the power of pacing in and out of the boardroom, how to embrace uncertainty, the importance of balancing speed and quality, the power of coaching and mentoring, how to embrace the power of data, unleashing creativity in multi-skilled teams and a little bit about the Helia Data Maturity journey and lessons learned! Enjoy the Listen!

On this episode of Intelligen's Humanising Data Podcast, our CTO, Adam Morton, had a really interesting chat with Jeremy Francis who is the COO of Helia. With a career spanning more than two decades, Jeremy has managed companies such as Westpac and Pepper Money before his current role as COO. Jeremy and Adam tackle a number of different topics including the power of pacing in and out of the boardroom, how to embrace uncertainty, the importance of balancing speed and quality, the power of coaching and mentoring, how to embrace the power of data, unleashing creativity in multi-skilled teams and a little bit about the Helia Data Maturity journey and lessons learned! Enjoy the Listen!

Welcome to the Humanising Data Podcast where we aim to explore the intersection between Leadership, Innovation, Growth, Challenge and of course the ever-evolving world of data!

Intelligen's CEO Erin Evans and Chief Technology Officer and Data Author, Adam Morton, is joined by a selection of Australia's leading men and women in data and IT dedicated to sharing their experiences working in Data and IT.

Hear from data leaders as they share their career stories, big pivots, worst jobs, and best career advice, and remind us no two career paths are the same.

Each episode is packed with valuable insights and tips for those looking to excel in the world of data. So whether you're just starting out or a seasoned professional, join us and get ready to take your data skills to the next level!

Welcome to the Humanising Data Podcast where we aim to explore the intersection between Leadership, Innovation, Growth, Challenge and of course the ever-evolving world of data!
Intelligen's CEO Erin Evans and Chief Technology Officer and Data Author, Adam Morton, is joined by a selection of Australia's leading men and women in data and IT dedicated to sharing their experiences working in Data and IT.
Hear from data leaders as they share their career stories, big pivots, worst jobs, and best career advice, and remind us no two career paths are the same.
Each episode is packed with valuable insights and tips for those looking to excel in the world of data. So whether you're just starting out or a seasoned professional, join us and get ready to take your data skills to the next level!

Humanising Data

Jeremy Francis - COO - Helia

In the final episode of Season 3 of Humanising Data, our founder Erin Evans sits down with Andrew Dome, Chief Information Officer at Uniting, whose career spans global program delivery, digital innovation, and now the stewardship of one of Australia’s most forward-thinking AI transformations in aged care.

Andrew reflects on his unconventional journey from sales to self-taught technologist in London, and how those experiences shaped his people-first approach to AI. He discusses Uniting’s evolution from a simple policies-and-procedures search tool to Buddy, a digital front door that streamlines daily tasks for frontline workers, and Genie, an agentic AI capable of supporting customers through natural, human-like conversations.

He also delves into Uniting’s shift from reactive fall detection to proactive prevention through data, the frameworks and governance needed to build trust, and why his guiding focus for the year ahead is creating AI that feels “intuitive and easy” for every employee, including the 7,500 frontline staff set to use these tools.

Blending practical insights with genuine purpose, Andrew invites us to rethink what ethical, human-centred AI looks like inside a sector facing immense demand. This episode offers leaders a clear and inspiring look at how AI can reduce friction, return time to workers, and ultimately elevate the quality of care.

A fitting finale to wrap up Season 3, listen now for a powerful exploration of how AI, when done right, can truly humanise care.

In the final episode of Season 3 of Humanising Data, our founder Erin Evans sits down with Andrew Dome, Chief Information Officer at Uniting, whose career spans global program delivery, digital innovation, and now the stewardship of one of Australia&rsquo;s most forward-thinking AI transformations in aged care. Andrew reflects on his unconventional journey from sales to self-taught technologist in London, and how those experiences shaped his people-first approach to AI. He discusses Uniting&rsquo;s evolution from a simple policies-and-procedures search tool to Buddy, a digital front door that streamlines daily tasks for frontline workers, and Genie, an agentic AI capable of supporting customers through natural, human-like conversations. He also delves into Uniting&rsquo;s shift from reactive fall detection to proactive prevention through data, the frameworks and governance needed to build trust, and why his guiding focus for the year ahead is creating AI that feels &ldquo;intuitive and easy&rdquo; for every employee, including the 7,500 frontline staff set to use these tools. Blending practical insights with genuine purpose, Andrew invites us to rethink what ethical, human-centred AI looks like inside a sector facing immense demand. This episode offers leaders a clear and inspiring look at how AI can reduce friction, return time to workers, and ultimately elevate the quality of care. A fitting finale to wrap up Season 3,&nbsp;listen now for a powerful exploration of how AI, when done right, can truly humanise care.

Andrew Dome - Chief Digital Information Officer - Uniting

In this episode of Humanising Data, our founder Erin Evans sits down with Richie Peters, Head of AI, Delivery & Operations at News Corp whose career spans data science, risk analytics, and enterprise AI leadership across banking, insurance, and media.

From his early curiosity in mathematics and automation to leading large-scale AI initiatives, Richie brings a practical yet forward-looking view on how AI is reshaping business. He explores the shift from traditional predictive models to today’s agentic AI, where systems are not only analysing data, but also taking meaningful action.

With grounded insights and a focus on real-world impact, Richie challenges us to think differently about how AI is built, deployed, and maintained at scale. This conversation is both a roadmap for leaders and an invitation to reimagine AI as a tool for transformation that serves people first and creates real impact. Listen now and don’t miss out on his practical insights for the future of AI. 

In this episode of&nbsp;Humanising Data, our founder Erin Evans sits down with&nbsp;Richie Peters, Head of AI, Delivery &amp; Operations at News Corp whose career spans data science, risk analytics, and enterprise AI leadership across banking, insurance, and media. From his early curiosity in mathematics and automation to leading large-scale AI initiatives, Richie brings a practical yet forward-looking view on how AI is reshaping business. He explores the shift from traditional predictive models to today&rsquo;s agentic AI, where systems are not only analysing data, but also taking meaningful action. With grounded insights and a focus on real-world impact, Richie challenges us to think differently about how AI is built, deployed, and maintained at scale. This conversation is both a roadmap for leaders and an invitation to reimagine AI as a tool for transformation that serves people first and creates real impact. Listen now and don&rsquo;t miss out on his practical insights for the future of AI.&nbsp;

Richie Peters - Head of AI, Delivery & Operations - News Corp

In this insight-rich episode of Humanising Data, Erin Evans speaks with May Lam, Chief Information Officer at Australian Payments Plus, whose career across finance, tech, and innovation spans over two decades of transformation.

From her early days in biometric engineering and expert systems to shaping the future of digital identity and payments, May brings a deep, systems-level view to the challenges of our era. She unpacks the dual forces of AI and geopolitics as tectonic plates reshape economies and what it takes to lead at the fault line. Her philosophy is rooted in equity, responsibility, and human-centred leadership, with data as both a compass and a mirror.

With clarity, care, and conviction, May challenges us to reimagine how we govern data, lower the cost of progress, and build systems that serve everyone. This episode is a powerful call for values-driven transformation—tune in now.

In this insight-rich episode of&nbsp;Humanising Data, Erin Evans speaks with May Lam, Chief Information Officer at Australian Payments Plus, whose career across finance, tech, and innovation spans over two decades of transformation. From her early days in biometric engineering and expert systems to shaping the future of digital identity and payments, May brings a deep, systems-level view to the challenges of our era. She unpacks the dual forces of AI and geopolitics as tectonic plates reshape economies and what it takes to lead at the fault line. Her philosophy is rooted in equity, responsibility, and human-centred leadership, with data as both a compass and a mirror. With clarity, care, and conviction, May challenges us to reimagine how we govern data, lower the cost of progress, and build systems that serve&nbsp;everyone. This episode is a powerful call for values-driven transformation&mdash;tune in now.

Jeremy Francis - COO - Helia

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