In the final episode of Season 3 of Humanising Data, our founder Erin Evans sits down with Andrew Dome, Chief Information Officer at Uniting, whose career spans global program delivery, digital innovation, and now the stewardship of one of Australia’s most forward-thinking AI transformations in aged care.

Andrew reflects on his unconventional journey from sales to self-taught technologist in London, and how those experiences shaped his people-first approach to AI. He discusses Uniting’s evolution from a simple policies-and-procedures search tool to Buddy, a digital front door that streamlines daily tasks for frontline workers, and Genie, an agentic AI capable of supporting customers through natural, human-like conversations.

He also delves into Uniting’s shift from reactive fall detection to proactive prevention through data, the frameworks and governance needed to build trust, and why his guiding focus for the year ahead is creating AI that feels “intuitive and easy” for every employee, including the 7,500 frontline staff set to use these tools.

Blending practical insights with genuine purpose, Andrew invites us to rethink what ethical, human-centred AI looks like inside a sector facing immense demand. This episode offers leaders a clear and inspiring look at how AI can reduce friction, return time to workers, and ultimately elevate the quality of care.

A fitting finale to wrap up Season 3, listen now for a powerful exploration of how AI, when done right, can truly humanise care.