In this episode, Tomorrow’s Customer Today, we look at Gen Z and Gen Alpha, who are not just the customers of tomorrow, but already a major influence on how hospitality works today. 

On the panel: Kantaro Okada, director of the Tsunagu Project bringing Japanese culture into Melbourne dining at the likes of 279, Sebastian kakigori and Chiaki; Kelsie Gaffey, founder of Gracie’s Wine Room and digital storyteller; and Tess Stewart, PR and Marketing Manager at HQ Group, home to Arbory, Afloat and HER. Hosted by Renee Buckingham, the discussion explores what younger diners want, how to reach them authentically, and how they’re shaping hospitality as both customers and employees.

We recorded this conversation live in front of an audience of hospitality professionals at Pt Leo Estate on the Mornington Peninsula. Let’s dig in.

In this episode, Tomorrow&rsquo;s Customer Today, we look at Gen Z and Gen Alpha, who are not just the customers of tomorrow, but already a major influence on how hospitality works today.&nbsp;
On the panel: Kantaro Okada, director of the Tsunagu Project bringing Japanese culture into Melbourne dining at the likes of 279, Sebastian kakigori and Chiaki; Kelsie Gaffey, founder of Gracie&rsquo;s Wine Room and digital storyteller; and Tess Stewart, PR and Marketing Manager at HQ Group, home to Arbory, Afloat and HER. Hosted by Renee Buckingham, the discussion explores what younger diners want, how to reach them authentically, and how they&rsquo;re shaping hospitality as both customers and employees.
We recorded this conversation live in front of an audience of hospitality professionals at Pt Leo Estate on the Mornington Peninsula. Let&rsquo;s dig in.

Hospitality Now, presented by Melbourne Food & Wine and the Victorian Government, is a forum for food and drink professionals who want to learn, polish or share the skills needed to survive and thrive in the toughest market the trade has ever seen. This is not a forum to debate abstract theories or commiserate on how things used to be. It’s focused on the realities of doing business right now – on how to get customers through the door and how to make money – and the opportunities the immediate future holds for this business that we all love and believe in.  

Hospitality Now, presented by Melbourne Food &amp; Wine and the Victorian Government, is a forum for food and drink professionals who want to learn, polish or share the skills needed to survive and thrive in the toughest market the trade has ever seen. This is not a forum to debate abstract theories or commiserate on how things used to be. It&rsquo;s focused on the realities of doing business right now &ndash; on how to get customers through the door and how to make money &ndash; and the opportunities the immediate future holds for this business that we all love and believe in.

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