More consumers are falling into subscription traps - prompting warnings from advocacy groups. 

The Commerce Commission has filed criminal charges against HelloFresh.

It's accusing the meal company of reactivating subscriptions without clearly seeking customers' permission - during cold calls between February 2022 and July 2023.

Consumer NZ's Sahar Lone says it's important to check your bank account regularly to offload anything you don't need - and to check the terms and conditions of any new subscription.  

"There's also reading the T&C's before signing up to make sure there's no hidden costs or cancellation fees - you can diarise renewal dates...you can make sure that doesn't keep rolling on."

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More consumers are falling into subscription traps - prompting warnings from advocacy groups.&nbsp;
The Commerce Commission has filed criminal charges against HelloFresh.
It's accusing the meal company of reactivating subscriptions without clearly seeking customers' permission - during cold calls between February 2022 and July 2023.
Consumer NZ's Sahar Lone says it's important to check your bank account regularly to offload anything you don't need - and to check the terms and conditions of any new subscription.&nbsp;&nbsp;
"There's also reading the T&amp;C's before signing up to make sure there's no hidden costs or cancellation fees - you can diarise renewal dates...you can make sure that doesn't keep rolling on."
LISTEN ABOVE

With a straight down the middle approach, Heather du Plessis-Allan Drive on Newstalk ZB delivers the very latest news and views to New Zealanders as they wrap up their day.

Heather du Plessis-Allan Drive

Sahar Lone: Consumer NZ spokesperson issues warning about 'subscription traps'

https://api.omny.fm/orgs/7784f840-c291-422a-924b-ad9000bbad71/clips/bf07fa8a-3529-41e8-be1f-b29d003de20f/transcript