Kiwi diners have mixed feelings on replacing human service with technology, with many preferring face-to-face interaction.

Those 46 and older showed negativity towards QR code and app-based ordering, with half 18-to-35-year-olds neutral on the topic.

Restaurant Association president Mike Egan says many diners prefer the tactile experience of using a menu they don't have to scroll through.

He also explained there were other issues that could impact workers as well - as kitchens could be slammed if diners ordered during peak times.

LISTEN ABOVE

Kiwi diners have mixed feelings on replacing human service with technology, with many preferring face-to-face interaction.
Those 46 and older showed negativity towards QR code and app-based ordering, with half 18-to-35-year-olds neutral on the topic.
Restaurant Association president Mike Egan says many diners prefer the tactile experience of using a menu they don't have to scroll through.
He also explained there were other issues that could impact workers as well - as kitchens could be slammed if diners ordered during peak times.
LISTEN ABOVE

With a straight down the middle approach, Heather du Plessis-Allan Drive on Newstalk ZB delivers the very latest news and views to New Zealanders as they wrap up their day.

Heather du Plessis-Allan Drive

Mike Egan: Restaurant Association President on the majority of diners preferring face-to-face service over apps

https://api.omny.fm/orgs/7784f840-c291-422a-924b-ad9000bbad71/clips/a1738514-f91a-4bdd-b435-b28700601616/transcript