More and more Kiwi households have noticed an increase in broadcasting issues and disruptions - and the provider has offered up an explanation.

In a recent update for investors, Sky confirmed it had accelerated plans to move from its current Optus D2 satellite to a new satellite after Optus revealed it would die earlier than previously thought.

Consumer NZ CEO Jon Duffy says they've seen a significant number of customer complaints as a result of these disruptions.

"What we're seeing causing frustration is - people are contacting Sky, they either can't get through or they can't get a reasonable answer to their questions, and that is just doubling down on the pain that they're feeling."

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More and more Kiwi households have noticed an increase in broadcasting issues and disruptions - and the provider has offered up an explanation.
In a recent update for investors, Sky confirmed it had accelerated plans to move from its current Optus D2 satellite to a new satellite after Optus revealed it would die earlier than previously thought.
Consumer NZ CEO Jon Duffy says they've seen a significant number of customer complaints as a result of these disruptions.
"What we're seeing causing frustration is - people are contacting Sky, they either can't get through or they can't get a reasonable answer to their questions, and that is just doubling down on the pain that they're feeling."
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With a straight down the middle approach, Heather du Plessis-Allan Drive on Newstalk ZB delivers the very latest news and views to New Zealanders as they wrap up their day.

Heather du Plessis-Allan Drive

Jon Duffy: Consumer NZ CEO on Sky's satellite issues causing headaches for viewers

https://api.omny.fm/orgs/7784f840-c291-422a-924b-ad9000bbad71/clips/4e9e1331-a739-406d-af3a-b273003ed42e/transcript