Consumer NZ worries Labour's promise to require automatic ticket refunds from big airlines for cancelled flights could rob customers of choice.

The party has announced policies aiming to make air travel prices more transparent, and targeting anti-competitive behaviour.

It's promising smaller lines fair access to airport infrastructure.

Chief executive Jon Duffy says they're concerned automatic refunds could absolve airlines of having to find replacement flights.

"Some people will need to get to the destination that they want to go to - and they'll be happy to go on the next available flight. So we think that choice should be given to the consumer." 

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Consumer NZ worries Labour's promise to require automatic ticket refunds from big airlines for cancelled flights could rob customers of choice.
The party has announced policies aiming to make air travel prices more transparent, and targeting anti-competitive behaviour.
It's promising smaller lines fair access to airport infrastructure.
Chief executive Jon Duffy says they're concerned automatic refunds could absolve airlines of having to find replacement flights.
"Some people will need to get to the destination that they want to go to - and they'll be happy to go on the next available flight. So we think that choice should be given to the consumer."&nbsp;
LISTEN ABOVE

With a straight down the middle approach, Heather du Plessis-Allan Drive on Newstalk ZB delivers the very latest news and views to New Zealanders as they wrap up their day.

Heather du Plessis-Allan Drive

Jon Duffy: Consumer NZ CEO on Labour announcing new air travel policies

https://api.omny.fm/orgs/7784f840-c291-422a-924b-ad9000bbad71/clips/24233488-d4ec-41d0-8b33-b4dd00619102/transcript