New data shows insurance disputes have risen to record levels for the year ended 30 June 2026.

The Insurance & Financial Services Ombudsman Scheme reported handling 3,977 cases during this time period, including 2,602 complaints - with dispute volumes increasing almost 190 percent over the past five years.

NZ Herald Wellington business editor Jenee Tibshraeny says much of this increase was driven by health insurance claims, and this data reflects growing pressures on the health system.

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New data shows insurance disputes have risen to record levels for the year ended 30 June 2026.
The Insurance &amp; Financial Services Ombudsman Scheme reported handling 3,977 cases during this time period, including 2,602 complaints - with dispute volumes increasing almost 190 percent over the past five years.
NZ Herald Wellington business editor Jenee Tibshraeny says much of this increase was driven by health insurance claims, and this data reflects growing pressures on the health system.
LISTEN ABOVE

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Heather du Plessis-Allan Drive

Jenee Tibshraeny: NZ Herald Wellington business editor explains why insurance disputes have risen to record levels

https://api.omny.fm/orgs/7784f840-c291-422a-924b-ad9000bbad71/clips/5348ac98-e909-4221-9f67-b4ce00838145/transcript