The Government has decided against scrapping a new regime aimed at preventing banks, insurers and non-bank deposit takers from mistreating customers.

This Code of Conduct was established following a 2018 Royal Commission exposing questionable behaviour by Australian banks.

NZ Herald Wellington business editor Jenee Tibshraeny explains why institutions were surprised by this 'inevitable' announcement.

LISTEN ABOVE

The Government has decided against scrapping a new regime aimed at preventing banks, insurers and non-bank deposit takers from mistreating customers.
This Code of Conduct was established following a 2018 Royal Commission exposing questionable behaviour by Australian banks.
NZ Herald Wellington business editor Jenee Tibshraeny explains why institutions were surprised by this 'inevitable' announcement.
LISTEN ABOVE

With a straight down the middle approach, Heather du Plessis-Allan Drive on Newstalk ZB delivers the very latest news and views to New Zealanders as they wrap up their day.