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Jenee Tibshraeny: NZ Herald Wellington business editor on National deciding not to scrap regime designed to protect customers

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The Government has decided against scrapping a new regime aimed at preventing banks, insurers and non-bank deposit takers from mistreating customers.

This Code of Conduct was established following a 2018 Royal Commission exposing questionable behaviour by Australian banks.

NZ Herald Wellington business editor Jenee Tibshraeny explains why institutions were surprised by this 'inevitable' announcement.

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