Whakarongorau's chief executive is correcting perceptions that the organisation is biased towards one particular group.

The telehealth organisation has an option for Māori callers to be redirected to a separate queue with the touch of a button.

Chief executive Glynis Sandland says this measure is designed to put callers in touch with a Māori clinician- and they get moved to the regular queue if none are available.

"The way to look at this is- people have different needs. And we do this in a number of different ways, it's not only Māori. We have a disability line, we have a line set up for new people coming into the country."

LISTEN ABOVE

Whakarongorau's chief executive is correcting perceptions that the organisation is biased towards one particular group.
The telehealth organisation has an option for Māori callers to be redirected to a separate queue with the touch of a button.
Chief executive Glynis Sandland says this measure is designed to put callers in touch with a Māori clinician- and they get moved to the regular queue if none are available.
"The way to look at this is- people have different needs. And we do this in a number of different ways, it's not only Māori. We have a disability line, we have a line set up for new people coming into the country."
LISTEN ABOVE

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